Virgin Media Support confirm speed problems

[cpe]

Like others I have been having dire but intermittent speed problems and huge frustration with support. Scanning this forum confirmed that I was not alone but suggested no particular remedy.

Finally yesterday I got the message below. Sorry if this is a repeat of what others have had or posted but it was the first time I had seen any acceptance of the basic problem.

cpe


REFERENCE: 1844934

Thanks for getting in touch with the Virgin Media support team.

Thanks for your patience waiting for us to reply to your email and
please accept our sincere apologies for the delay. Rest assured that we
are working very hard to answer every customer enquiry, and to ensure
that our reply times reduce back to normal as soon as possible.

We are currently experiencing some technical difficulties with our
equipment in your area at this time and as a result you may be
experiencing slow browsing speeds and reduced download speeds at certain
times of day. This problem is currently under investigation and we are
doing everything we can to resolve this issue. I apologise for any
inconvenience this may cause.

[David F]

Thanks for posting that. It is a shame they do not go into any details as to what these problems are but at least the acknowledge a problem
to the forum

[Sirpingalot]

Yeah, 'tis good. I had problems a few days back concerning download speeds, but they're all sorted now, touch wood.