4mb physically set to 2mb

[noraahog]

Hi there,
just recently shifted and transferred my ntl broadband to my new apartment in Glasgow. I've always been using the 4mb service. The technician can and gave me a new virgin media modem. I've been downloading some file and was quite suspicious that the upper limit of my download speed was ~230kb/s, which translates to ~2mb service. Previously at my old flat, download speeds were peaking at 400+kb/s, but that was with the old modem.

So to cut a lonstory short, I looked at the modem firmware and realised that the Maximum Downstream Data Rate was set to 2048000.

My question is: what should I do now? should I ring tech support? or is there a more painless way? I've tried to swop the old modem, but was unable to get online - am I right to say that the service is tied to to new modem?

Thanks in advance for any help!
Aaron

[Paul]

Yes it's tied to the new modem and yes you have to call them.