Amazing how the Tech support can vary in 5 minutes

[Efour]

1st Call the nice welshman assured me that it was my PC at fault and that it was not VM fault in the slightest. HE ran some tracerts told me that i had a flawelss 10ms ping all the way to anywhere in london.

Well i thought this guys fibbing and just wants to go home after a long days work and stick his feet up.

I waited till off hours and the nice Indian bloke did a bunch of tests and assured me that it was not my PC at fault. And said the fault either lied in a faulty modem or street cabinet I had massive packetloss and ping spiking from 20ms upto 600ms DOES THAT SOUND FAMILIAR TO ANYONE ELSE???? . Engineer coming on Tuesady, earliest they had, if he had said tommrow i would have kissed him there and then.

How can I get 2 Completely and utterly contradicting diagnosis' of the same problem just a few minutes apart..

I know staff read this website and id like to say how bad I find this double information. I know a bit about PCs so i asked the first guy to tracert a few of my game servers.

Now i can only assume the tard ran them from his PC and not my local cabinet cos this where i get the mythical 10ms pings to all UK gaming servers...

He then gave me the usual as expected its not on the NTL infrastructure then, ill look up some numbers.. And he gives them to me... HE suggested i phone up a list of routing companies in london and lancaster asn ask them what the problem was???? WTF?? seriously im a customer im not your bloody liason.. As if they are goign to tell me how much bandwidth they give to NTL.

He sugggested that it is all the companies that hosted 4 different servers ( 1 in germany) that have a lack of bandwidth and must be over populated.... At this point i decided to wrap the call up. Ive never been blagged like that before.

Pass the buck and fail to see a problem. You pay peanuts, you get monkies

[Toilet-Duck]

How did you manage to get english people? Every single time I ring about my speeds I always get indians who have NO idea what they are talking about and simple request to clear my bloody internet cache and unplug my modem

[janipewter]

Don't phone on a Sunday afternoon and you'll get through to Liverpool rather than Lahore.

[cybernetic_tiger]

Originally Posted by Efour

<snip>
Now i can only assume the tard ran them from his PC and not my local cabinet cos this where i get the mythical 10ms pings to all UK gaming servers...
<snip>
Pass the buck and fail to see a problem. You pay peanuts, you get monkies

Maby you should wait until you engineer comes to praise the Indian and rip the welsh guy to pieces. Just because the Indian guy gave you the answer you wanted doesn't make it right.

I have had to phone faults a few times over the last few months and every time the Indian on the end of the phone got the diagnosis completely wrong but it did sound plausable and an engineer was apparently required.

However I knew an engineer wasn't required and I advised them of this and that there was an underlying account issue and when the engineer got to me he confirmed this.

[shibby]

It will vary on day to day.
Today i had the bog standard read of some screens indians. Then got hold of a scotish bloke that could think for himself and solve the problems.

We told them VM was rubbish (translated from harsher words said) and he said Thank You!!!!

[m044bz00]

Ins't the problem that with these types of jobs they are trained like robots working from a script and therefore simply not allowed to use any initiative they may have?

[r00t]

Originally Posted by m044bz00

Ins't the problem that with these types of jobs they are trained like robots working from a script and therefore simply not allowed to use any initiative they may have?

Wrong all the way.

We do have a support scope and we will follow some patterns.
But this is much the same as troubleshooting anything, such as if you took your car to the garage because it wouldn't start they would do simple checks first. Petrol, battery, spark from the plugs etc... So is that scripting too?

[grimwau]

Originally Posted by Toilet-Duck

How did you manage to get english people?

He didn't! One Welshman and a gentleman from the Indian sub-continent.

[Efour]

Originally Posted by cybernetic_tiger

Maby you should wait until you engineer comes to praise the Indian and rip the welsh guy to pieces. Just because the Indian guy gave you the answer you wanted doesn't make it right.

I have had to phone faults a few times over the last few months and every time the Indian on the end of the phone got the diagnosis completely wrong but it did sound plausable and an engineer was apparently required.

However I knew an engineer wasn't required and I advised them of this and that there was an underlying account issue and when the engineer got to me he confirmed this.

yeah maybe not, Sitting here dloadeing at 35kb/s on a 10mbit connection which constantly screws up between 5pm and 11pm everyday. That until 6 weeks ago was flawless.

Either my Modems breaking down, Somone on my street that uses the PC in that time frame is DDoS'ing has some spam virus, The Network is **** in east london and is actually at breaking point.

I dont care what the engineer finds but to be told that the service is working 100% by a CS guy is complete BS.

I just do not understand how they can roll out 20mbit here if there truley is nothign wrong with the service and this is now the norm.

Why am i suffering cos of all you P2P junkies and idiots that break thelaw 24/7

[cybernetic_tiger]

Originally Posted by Efour

Why am i suffering cos of all you P2P junkies and idiots that break thelaw 24/7

I think that's a bit of a sweeping generalisation.

A) I and most others on here are not P2P junkies
B) Are law abiding citizens
C) Are far from idiots

[morrk]

Originally Posted by Efour

yeah maybe not, Sitting here dloadeing at 35kb/s on a 10mbit connection which constantly screws up between 5pm and 11pm everyday. That until 6 weeks ago was flawless.

Either my Modems breaking down, Somone on my street that uses the PC in that time frame is DDoS'ing has some spam virus, The Network is **** in east london and is actually at breaking point.

I dont care what the engineer finds but to be told that the service is working 100% by a CS guy is complete BS.

I just do not understand how they can roll out 20mbit here if there truley is nothign wrong with the service and this is now the norm.

Why am i suffering cos of all you P2P junkies and idiots that break thelaw 24/7

LOL

Sounds like jealousy to me

[m044bz00]

Originally Posted by r00t

Wrong all the way.

We do have a support scope and we will follow some patterns.
But this is much the same as troubleshooting anything, such as if you took your car to the garage because it wouldn't start they would do simple checks first. Petrol, battery, spark from the plugs etc... So is that scripting too?

That settles that then!

In the past I've always given the people I've been on the phone to with some leaway but clearly they haven't been following scripts, just totally incompetent that i've had to escalate things to team leaders and managers to get something done. I'd presumed these had more free license to use common sense and veer away from the yes/no questioning but that isn't the case

They're just more competent

[r00t]

Originally Posted by m044bz00

That settles that then!

In the past I've always given the people I've been on the phone to with some leaway but clearly they haven't been following scripts, just totally incompetent that i've had to escalate things to team leaders and managers to get something done. I'd presumed these had more free license to use common sense and veer away from the yes/no questioning but that isn't the case

They're just more competent

From the sounds of it then, you should come show us how it's done.
And good luck escalating your problems to team-leaders and managers; they are not technically minded at all, they are there to manage people.

[Efour]

Originally Posted by morrk

LOL

Sounds like jealousy to me

??? That makes absoloutley no sense to me in the slightest....

Jealous, how old are you to make a comment like that? Really Im jealous because ive been on 20mbit trials perfectly. 10mbit 1200kb/s flawlessly for 7 months and now this because of a fault Im jealous that you are downloading bucket loads of rubbish? One day you will grow out of dowloading the entire internet, just because you can. Go out meet a women or something, rather than sit on a news server dloading pirated music and films.

Trust me you will grow up one day i have faith.

[morrk]

Originally Posted by Efour

??? That makes absoloutley no sense to me in the slightest....

Jealous, how old are you to make a comment like that? Really Im jealous because ive been on 20mbit trials perfectly. 10mbit 1200kb/s flawlessly for 7 months and now this because of a fault Im jealous that you are downloading bucket loads of rubbish? One day you will grow out of dowloading the entire internet, just because you can. Go out meet a women or something, rather than sit on a news server dloading pirated music and films.

Trust me you will grow up one day i have faith.

Heh heh.

Have you seen anyone about that anger problem ?

To answer your question, I am very probably older than you!

No wonder no one at VM wants to help you with an attitude like yours.When I worked there I would have blagged you too!

And by the way. The wife probably wouldn't be too impressed if I went out meeting women believe me.

If you know a bit about pc's then why didn't you tracert your game servers yourself. That surely would have given you your answer before calling the "monkeys" in the first place.

Why don't you keep your "peanuts" and go somewhere else?

People like you really crack me up fair play!

Get a sense of humour dude.