high ping rate

jerryl · 03-02-2007, 18:54

well recently ive had constant ping rate above 40 on uk servers, ive checked my pc and its not that, and it was ntl. my download speed is fine, i have 4meg and i get 4meg speed but getting high ping rate.

this tracert is on a uk server
1 55 ms 37 ms 26 ms 10.72.180.1
2 29 ms 17 ms 8 ms cosh-t2cam1-a-v114.inet.ntl.com [80.3.162.81]
3 20 ms 30 ms 93 ms cosh-t2core-a-ge-wan62.inet.ntl.com [195.182.174
.109]
4 40 ms 42 ms 95 ms win-bb-a-so-720-0.inet.ntl.com [62.253.188.249]

5 20 ms 59 ms 46 ms gfd-bb-b-so-100-0.inet.ntl.com [213.105.172.130]

6 28 ms 25 ms 15 ms nth-bb-a-so-000-0.inet.ntl.com [62.253.185.97]
7 60 ms 28 ms 127 ms nth-bb-b-so-200-0.inet.ntl.com [213.105.172.194]

8 98 ms 65 ms 83 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
9 212 ms 207 ms 211 ms 212.250.14.98
10 42 ms 41 ms 175 ms 193.238.84.34

i used to get fine ping like 12
but now its hell, does any1 have a suggestion?

Scrubbs · 03-02-2007, 19:25

What did the search of the forum turn up?

jerryl · 03-02-2007, 19:56

would like a link please then scrubbs

because i just get spikes on playing games online, and i would like to have it fixed, i know its ntl because i did some tracerts and all of them spike up to 100 or so

Paul · 03-02-2007, 19:58

http://www.cableforum.co.uk/board/search.php
if not there I would suggest here.
Where abouts georgaphically are you?

jerryl · 03-02-2007, 21:53

uk, portsmouth

im a gamer, so it quite annoys me, ive tried googling and everything and the only solution is NTL being weird but i cant find out how to fix it!
and i called broadband techinicians and the man said in 24hours your high ping rate should be fixed, but it wasnt.

---------- Post added at 21:53 ---------- Previous post was at 20:20 ----------

i used to have a router that was properly set up with my cable modem aswell, but then i disconnected it and connected my cable modem straight to my pc.
I think my cable modem has to be properly set up again, does it? is there any suggestion that this might cause my ping rate

wafer_style · 03-02-2007, 22:34

call up the ntl helpdesk and ask them to run a BLUETOOLS diagnostics test all the way to your cable modem and look for the cable type and finally match that with the list of known NTL faults . If the cable on which u r on is at fault you can not do anything . Otherwise request the guy to escalate the matter to the server support queue .

7 60 ms 28 ms 127 ms nth-bb-b-so-200-0.inet.ntl.com [213.105.172.194]

looks like a routing issue to me .....

jerryl · 03-02-2007, 22:36

yeah i think my cable modem isnt set up properly im not sure, i might have to put in my CD installation disk....
but then some1 told me that wont work so im confused

Horace · 04-02-2007, 01:20

Your first hop looks unusually high. If you're using a usb connection to the modem, since you suggested you might need a cd, then switch to ethernet. If you're using an ethernet connection then no drivers are needed so the problem lies either in your pc or NTL's network. The latter being possible considering the amount of packetloss I've been seeing on the network for the last 24 hours, this is getting become a regular cycle by the way,things being great for a couple of weeks then total crud for 2-4 days. Maybe Uma Thurman could take a pay cut to pay a for a few network engineers.

Here's my traceroute to the same location :

1 <1 ms <1 ms <1 ms 192.168.1.1 (ignore this as it's my router)
2 6 ms 7 ms 7 ms 10.133.224.1 <<< first hop.
3 9 ms 6 ms 8 midd-t2cam1-a-ge94.inet.ntl.com[213.106.238.93]
4 * 7 ms * midd-t2core-a-ge-wan63.inet.ntl.com
5 9 ms * 12 ms lee-bb-a-so-710-0.inet.ntl.com[213.105.174.149]
6 21 ms * 14 ms nth-bb-b-so-100-0.inet.ntl.com[62.253.185.101]
7 13 ms * 14 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
8 16 ms 23 ms 13 ms 212.250.14.98
9 * 18 ms 15 ms 193.238.84.34

stooeh · 10-02-2007, 06:04

Jerry, I recommend that you try the same ping/tracert at some time in the middle of the night if possible, to rule out the chance thats its just peak time network congestion.

Stoo

jerryl · 11-02-2007, 20:30

well its at peak time defintely cos when i play games, in the morning or before 2/3, or something to do with ping its absoutely fine no problem and constant, but when it starts to get after 5pm till midnight its hell.

the engineer told me to wait at the end of february and see but im tired of waiting =.=

sollp · 11-02-2007, 20:42

Horace has already suggested you look at your system set up, as i agree the problem seems to originate at your 1 hop

dev · 12-02-2007, 12:52

just so you know, the pings used in games and the ping command are not the same thing, my guess is you're on a highly used ubr which is getting congested during peak times

jerryl · 02-03-2007, 22:44

its the end of feb, and the engineer told me that maybe the problem with fix then, well it hasnt, its not my system setup because ive checked it many times and been using this setup for a very long time. Is there any way i can ring up VM, cant i like change the UBR area im in to not get the high ping rate i get? my transfer rate is absoutely fine, it drops down a bit but thats due to peak times which im not bothered.
Any technicians or some1 with brains that can maybe help me?
im tired of this been having this problem since last year october.

Carl J · 03-03-2007, 13:56

Quote:

Originally Posted by jerryl

well its at peak time defintely cos when i play games, in the morning or before 2/3, or something to do with ping its absoutely fine no problem and constant, but when it starts to get after 5pm till midnight its hell.

the engineer told me to wait at the end of february and see but im tired of waiting =.=

Yep that's a congestion problem, too much demand on not enough bandwidth. Nothing to do with routing, your set up, etc.

Only ones who can sort it are VM, sounds like it'll need new hardware

stooeh · 03-03-2007, 14:46

I feel your pain (nearly easter tho, then i'll get a little low ping break)

;-)