Do NTL Perform Backups?

[Jahster]

Been trying for the last month to get the TV taken off my service (work will pay for SKY ) keeping the BB and telephone, swapping out the STB for a SACM.

Finally get through and get it all sorted yesterday, engineering visiting next friday, great I thought until today my email address doesn't exist anymore!!!!!

Turns out that they 'unattached' the mailbox from my account and when they 'reattached' it today they lost all the emails

First CS guy today wanted my email account password as well just to try and wind me up a bit more!!!

So ask for them to be restored from backup at which point CS tranfers me to Tech Support (India?) and I'm told NTL do backups and when I asked about disaster recovery I was told NTL don't have a disaster recovery plan!!

So question to those in the know here is, do NTL do backups and can email be restored?

I'm just a tad annoyed about it cos I'd get hauled over the coals at work if my team didn't backup and have the ability to restore emails at work, ok so maybe I shouldn't of left them only on their servers but still

[Marge]

I know that emails are not stored as backups as I remember a similar incident wth a customer I was dealing with. It was referred to someone highup on the ladder who confirmed that if emails are "lost" as in your case they can't be retrieved, sorry...

and to the site

[morrk]

Ntl do back up things, unfortunately though not for us.

The only people what would a chance in hell of getting hold of any information regarding backups would be the police, FBI or The men in black

The original problem here is that 1st line have failed in their duty.

Before any mailbox migration the customer MUST be advised mail will be lost and backups should be made by themselves.

[Shaun]

I wonder if a DPA request could get the info?

[Jahster]

Originally Posted by Debbie B

I know that emails are not stored as backups as I remember a similar incident wth a customer I was dealing with. It was referred to someone highup on the ladder who confirmed that if emails are "lost" as in your case they can't be retrieved, sorry...

and to the site

Guessed that would be the case after speaking with them but worth a try, and tnx been a long time reader but never had any major problems before...

Originally Posted by morrk

Ntl do back up things, unfortunately though not for us.

The only people what would a chance in hell of getting hold of any information regarding backups would be the police, FBI or The men in black

The original problem here is that 1st line have failed in their duty.

Before any mailbox migration the customer MUST be advised mail will be lost and backups should be made by themselves.

Yep had they told me that I would have gotten them backed up but no mention about that at all

Thanks anyway guys for your swift response (much quicker than CS )

[WWEfan69]

How about using an Email client in future such as Outlook or the free IncrediMail availible Here

Then u would have them on your PC untill u deleted them from the emila client

[handyman]

£6.09 = your own domain for 2 years.

£1 per month = web space plus unlimited email alias.

Job done. You can even perform back-ups directly from the control panel.