How can I get the free 10mb upgrade

robbo2006 · 14-01-2007, 11:05

I am on the 2mb service and have the SB4100 cable modem.
Ntl told me at the start of 2006 that they would be giving 2mb users a free upgrade to 10mb, sometime during that year.
Nothing has happened. Can anyone tell me how to get this service?

Regards
Paul

**David F** · 14-01-2007, 11:09

It still has not happened. IIRC the 2mb was upgraded to 4 and the 1 meg to 2 (I think anyway) but the rumours that all connections would be on 10 meg are as of yet unfounded.Your modem could struggle with 10 meg also

robbo2006 · 14-01-2007, 11:19

OK, thanks for that.
I just found this post

Quote:

Originally Posted by jellyfish

I have managed to get 10MB free upgrade from NTL after phoning the cancellation dept...

and wondered if I could try the same thing. I wouldn't mind changing the modem if I could.

Nikesh · 14-01-2007, 11:21

If you call retentions asking to cancel, they will offer you cheaper broadband to stay with them.

14-01-2007, 11:22

Quote:

Originally Posted by robbo2006

OK, thanks for that.
I just found this post

and wondered if I could try the same thing. I wouldn't mind changing the modem if I could.

"Zing

"

That modem can handle 10 meg.

Info here

Quote:

64 or 256 QAM
51 Mbps Max download speed
8 MHz
64 QAM 6.952 Msym/s
256 QAM 6.952 Msym/s
<90 dBμV
75 Ω (nominal)
102 to 862 MHz

robbo2006 · 14-01-2007, 11:28

Thanks for your replies. I think I'll try that.

**David F** · 14-01-2007, 11:35

Quote:

Originally Posted by Bill C

That modem can handle 10 meg.

Info here

mine couldnt thats why you changed it (fully legit and correctly through ntl may I add)

loads of people on here have posted that there sb4100 couldnt either dude

14-01-2007, 11:37

Quote:

Originally Posted by zinglebarb

mine couldnt thats why you changed it

loads of people on here have posted that there sb4100 couldnt either dude

Depends what area they are in and what ubr they are on

.

I remember yours

.

But they SHOULD do 10 meg. Some do some dont.

**David F** · 14-01-2007, 11:40

Yeah I knew at the time mine should have been capable but it maxed out at 6 meg iirc

Ive edited post 2 to say could struggle instead of would struggle with 10 meg

**Rob** · 14-01-2007, 12:47

Quote:

Originally Posted by Nikesh

If you call retentions asking to cancel, they will offer you cheaper broadband to stay with them.

On the other hand they might say, tough, when do you want to leave

There will come a point when the powers that be realise that these cut off your nose type offers aren't helping the company. They'd be better off charging all customers the correct fee (which might then actually be able to be a tad lower), than chasing their backsides working out how to keep applying this and that discount.

Nikesh · 14-01-2007, 12:52

Quote:

Originally Posted by Rob

On the other hand they might say, tough, when do you want to leave

Yep, could be a possibility.

Quote:

Originally Posted by Rob

There will come a point when the powers that be realise that these cut off your nose type offers aren't helping the company. They'd be better off charging all customers the correct fee (which might then actually be able to be a tad lower), than chasing their backsides working out how to keep applying this and that discount.

I agree, I've always paid full price for my services. I only ever heard of retentions on this forum! If ntl were more competitive, they would not need to keep giving different offers out.

robbo2006 · 14-01-2007, 13:02

I can understand your arguments about 'you get what you pay for', but didn't ntl themselves make this upgrade offer in the first place?
Last year, in my confusion, I went to their upgrade page and upgraded to the 10mb service, thinking thats how it was done, and of course I was charged for it on my next bill.
When I rang to query this I mentioned the free upgrade and the girl definitely said something like, 'oh, thats being unrolled in different parts of the country over this year (2006)', so I left it at that, thinking I would be upgraded automatically later in the year.
Now its 2007 and I sort of wondered what happened to this promise/offer.

Nikesh · 14-01-2007, 13:07

I think ntl's original plan was to give 10mb to everyone by the end of 2006 and to give customers different download limits. From what I've heard on this forum, I think they've scrapped the idea since they merged with telewest. Maybe there will be some free speed upgrades when they rebrand to Virgin Media.....?

robbo2006 · 14-01-2007, 13:32

Thanks.
Well, if they've scrapped the idea, then that's that!