Someone Help Please, Terrible Internet

bigfoothazza · 10-01-2007, 23:38

hiya i recently recieved broadband from telewest, but however it cuts off alot, in the last hour its cut off 3times, all i have to do is unplug it and disable and enable and it works again, just wondering if anyone can help me with this problem it is very annoying,the cable modem is a motorola modem from telewest, it is plugged into the cable wire and goes straight into my pc, i am in the plymouth area if that help , please hope someone can help thanks again

Sherlock · 11-01-2007, 02:57

There's a few things that can cause this. Your modem might not be on the right frequency. There maybe a problem on the pc itself with it loosing it's connection with the modem. There may issues on th UBR. If you are using an ethernet connection swap over to USB and give the connection a try on that or visa versa.

Hope that helps...

....If all else fails ring NTL:telewest

NoKnowledge · 11-01-2007, 03:58

Just out of curiosity, how long ago did you have Telewest installed?

r00t · 11-01-2007, 22:32

What type of modem do you have (make and model), some have it wrote on the front, some on the back. Or you could describe it to me. Colour, does it have a "standby" button.

From there I can take you through the modem config pages so we can take alook at the settings within. Failing that you could pm me either your mac code on the modem or your account number or house number and post code.
I'll then take a look at your modem tomorrow from work. Sadly I don't start till 13:00

Edit: One thing about giving me your MAC is that you and/or others may think I want to clone your modem, so if you pm me just your house number & post code I can contact your modem that way.
Though if the CF staff don't mind I'll e-mail them from my works account so they can verify my credibilty

Sherlock · 12-01-2007, 03:34

Nice one Root....although...stop working!!

**Russ B** · 12-01-2007, 13:23

I can confirm r00t works for ntl.

bigfoothazza · 16-01-2007, 02:52

the internet got installed about 3weeks ago, the modem is motorola SB5101E CABLE MODEM also the annoyin thing is ive rung telewest and they say because they cant see a fault they cant send out a new modem. i said they obviously is a problem because the internet isnt working at the moment. ill pm root and see if he can help you guys are very helpful thanks again

Sherlock · 16-01-2007, 02:56

How'd that go? Did r00t sort it out?
Just out of curiousity, when you're internet goes down, does the modem reboot?

r00t · 16-01-2007, 09:10

Just in the process

NoKnowledge · 16-01-2007, 15:51

@ bigfoothazza - Are you on 10Mb?, alot of people here seem to be havin' problems with 10Mb but I would like to know if you are on a lower tariff subscription also.

I was on 10Mb and and I had my modem changed and still had problems and went on a lower tariff (2Mb) and it's fine now but I'm not getting 10Mb.

bigfoothazza · 17-01-2007, 23:58

na my internet is 2mb i think

---------- Post added at 23:56 ---------- Previous post was at 23:55 ----------

to sherlock:

when it cuts off it just goes dead, i then have to unplug the power out of the modem and then goto local area connection in network connections and click disable and wait for the modem to fully power up and then press enable, but its really starting to get inrritating. it seems to happen more in the evenings.

---------- Post added at 23:58 ---------- Previous post was at 23:56 ----------

thanks root for helping me out, i really do hope that you can find the problem, do you need anymore details ? thanks again mate

Sherlock · 18-01-2007, 01:29

Hey Bigfoothazza, sounds like you possibly have a dodgy modem. Although if you have to enable and disable the NIC for it to work, it maybe worth looking into things like your DHCP client and NIC drivers aswell.
If possible, post your modem configuration pages with all your frequencies and power levels. (192.168.100.1)

r00t · 18-01-2007, 09:31

My pleasure bigfoothazza, I don't need any more info now I have your post code. Though you could tell us if you connect via usb or patch cable.
I'll take alook inside your modem and check for isssues there, then advise you there after.

bigfoothazza · 18-01-2007, 14:27

erm i doesnt connect by usb i have a cable box in my room, and it connects straight to the modem then the modem connects to my pc via an ethernet cable, thanks again

r00t · 18-01-2007, 21:48

ok mate, just follow the instruction in the pm to you