Annoyed....Help!

apna888 · 04-01-2007, 00:49

Well after 6 yrs with a Pace box, I decided to upgrade to 4mb. Got myself a new shiny Samsung in November. Since then my bb has been down more than its been up, couple of techie visits, loads of international calls to the "technical support centre" didn't fix it, until one techie suggested a SACM. I jumped at the chance as my 25 bucks a month was being wasted.

Had a install this morning. Took him 25 mins, and a cup of coffe later he was gone with the promise that it would work by 9am. Eagerly ancipating this I sat down at my pc. Kept entering my details on the cd setup, but it just kept failing. Decided to call them at 1030, spoke to bb tech support who gave me a another pin. Tried it without joy, then without any notice transferred me to sales, who then transferred me to CS. CS ran thru the manual set up, and promised 15 mins for the hits to reach my box. I made a note of these details and tried them about 100 times throughout my lengthy waiting times on the phone.

2pm and still nothing. Called again. Given new pin number. Told it would be 15 mins again. Called at 4pm, same old story, transferred between depts.

6pm, really annoyed. Taken a day off. Called again, said they would look at the account. Work order has not been processed hence no bb. Told to reboot everything, and in 15 mins I could be online.

1930, wanna go and sort this out myself at their end. Called again, CSA sets up another a/c with a different PIN, again promised me that it would be on shortly, blaming sales for not setting up correctly and the other 11 people I've spoke to today.....

2330, still nothing......Am I doing something wrong?

My setup is as follows:
P4 with winxp sp2
Linked to a Linksys WRT300N via ethernet
Which in turn is connected to the ntl 250 SACM via ethernet.

Router is fine, picks up IP address 80.**.**.**, and picks up 2 networks in close vicinity which I can connect to easily.
SACM shows Power,eth, sync, ready lights.
When I ping an address outside the network, they come back with sub75ms times, and the send/receive lights flash.
I'm not a total noob with routers. All my settings are the same as they were when connected via the STB. So what is going wrong?
They have the mac address, have given me 3 different PIN's which I have tried.....

Please can someone suggest something?????

nffc · 04-01-2007, 00:52

Please don't X-post.

http://www.cableforum.co.uk/board/sh...php?t=33605755

punky · 04-01-2007, 00:58

Please only start one thread per topic

apna888 · 04-01-2007, 00:58

trace route to bbc.co.uk
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\home>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.228.155]
over a maximum of 30 hops:

1 1 ms 2 ms <1 ms 192.168.1.1
2 8 ms 47 ms 7 ms 10.137.248.1
3 9 ms 11 ms 18 ms bagu-t2cam1-a-v116.inet.ntl.com [80.5.162.65]
4 23 ms 10 ms 11 ms bagu-t2core-a-ge-wan62.inet.ntl.com [195.182.175
.5]
5 12 ms 13 ms 9 ms man-bb-a-so-700-0.inet.ntl.com [62.253.188.25]
6 12 ms 19 ms 11 ms lee-bb-b-so-100-0.inet.ntl.com [62.253.185.194]

7 32 ms 32 ms 17 ms nth-bb-a-so-600-0.inet.ntl.com [213.105.175.133]

8 16 ms 28 ms 18 ms gfd-bb-b-so-010-0.inet.ntl.com [62.253.185.98]
9 21 ms 31 ms 17 ms tele-ic-1-so-110-0.inet.ntl.com [62.253.185.78]

10 19 ms 58 ms 80 ms 212.58.238.189
11 18 ms 40 ms 16 ms 212.58.238.149
12 40 ms 49 ms 20 ms 212.58.238.33
13 22 ms 20 ms 39 ms pos6-0.rt0.mh.bbc.co.uk [212.58.239.30]
14 106 ms 102 ms 102 ms virtual0.mh.bbc.co.uk [212.58.228.155]

Trace complete.

Ping bbc.co.uk

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\home>ping bbc.co.uk

Pinging bbc.co.uk [212.58.228.155] with 32 bytes of data:

Reply from 212.58.228.155: bytes=32 time=20ms TTL=243
Reply from 212.58.228.155: bytes=32 time=19ms TTL=243
Reply from 212.58.228.155: bytes=32 time=22ms TTL=243
Reply from 212.58.228.155: bytes=32 time=19ms TTL=243

Ping statistics for 212.58.228.155:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 22ms, Average = 20ms

punky · 04-01-2007, 00:59

Seems to me like its working?

btw

to the forum

apna888 · 04-01-2007, 01:02

Yes I eliminated the router as well for a bit, messed about with the router and pc settings as well....

---------- Post added at 01:01 ---------- Previous post was at 00:59 ----------

I get Page not found on IE, cant get to any website at all, P2P software not working, outlook fails....

---------- Post added at 01:02 ---------- Previous post was at 01:01 ----------

sorry gavin and nffc. need to erase the other duplicate post in networking...

nffc · 04-01-2007, 01:05

So you get a 404 when you try and access web, and you can ping OK, sounds like a firewall.

Do you have one or more PCs behind the router, what firewalls and anti virus are they using? Scanned for spyware?

Don't think the connection is the problem here.

apna888 · 04-01-2007, 01:06

have kaspersky running, spi firewall on router. have turned both off, without joy.
only one pc is wired up at the mo, with no wireless at all. Have run adaware pro as well with nothing suspicious

punky · 04-01-2007, 01:22

Sounds to me like you haven't registered your PC, which fits with your OP and the endless PIN numbers. Is your IP in the range xxx.xxx.xxx.248 to xxx.xxx.xxx.253?

Try going here: https://autoreg.autoregister.net/start.html For stand-alone cable modem users, the serial number is ntl-ct8-cb485.

For reference, try here: http://homepage.ntlworld.com/robin.d...er.html#ntlreg and go to "manual registration".

apna888 · 04-01-2007, 01:49

Connection Type: Automatic Configuration - DHCP
Interface: Up
IP Address: 80.***.***.88
Subnet Mask: 255.255.255.0
Default Gateway: 80.***.***.1
DNS1: 194.168.8.100
DNS2: 194.168.4.100
DNS3:

MTU: Auto

MTU: Auto
DHCP Lease Time: 21 Min 32 Sec

I've been to the first link you listed,(https://autoreg.autoregister.net/) i was told ntl-ct8-cj486....get an "already registered" message, and to call CS.
Will look at the other right now.
When I go there now, it says"

---------- Post added at 01:41 ---------- Previous post was at 01:35 ----------

had a look and I've done all that.
hve tried it with the link you sent:

Error looking up your details: AlreadyRegistered

Please go back and try entering your Surname and PIN number correctly (your PIN number is supplied with your welcome pack). If you need further help, please contact our customer support on 0845 454 0000.

When you call customer support, you may be asked for the following information: Application ntlworld via ntl: Broadband Internet registration
serial number ntl - ct8 - cb485
Date & Time 04/01/2007 at 01:39
Your Pin Number ********

Have tried it with all three pins I have

---------- Post added at 01:49 ---------- Previous post was at 01:41 ----------

reading that site Ii've managed to log onto the CM.
Does this mean anything?

Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : **:**:**:**:**:**
Serial Number : *************
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19

Item Status Comments
Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

First Time Last Time Counts Level ID Text
Wed Jan 03 08:27:02 2007 Wed Jan 03 08:27:02 2007 17 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Mon Jan 01 18:16:44 2007 Mon Jan 01 18:16:44 2007 1 Warning(5) 68010300 DHCP RENEW WARNING - Field invalid in response
Mon Jan 01 15:54:05 2007 Mon Jan 01 15:54:05 2007 10 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...

punky · 04-01-2007, 01:49

All 3 are registered?

apna888 · 04-01-2007, 01:51

I get the same error with any combination of cj486/cb485, and my 3 pins....

I have also tried to connect with my laptop and pda....they find the router but can't go outside into the www

punky · 04-01-2007, 01:56

Sounds like you'll have to persevere with CS/TS.

apna888 · 04-01-2007, 01:58

any ideas as to what it may be?

punky · 04-01-2007, 02:07

Well, its behaving like it isn't registered... The fact you apparently have 3 PIN numbers attached to your account probably isn't a good sign. Could be other things though.

Those error messages in your modem might be helpful to TS.