Frustrated

Mick1878 · 01-01-2007, 23:56

I've had Telewest for years now, hadn't had a problem until about 6 months back.

Every single night it started as, from about 6 O'Clock... downloads would be a maximum of 50kb/s on a 4meg connection. These days it starts around 1 O'Clock
with downloads half of what they should be and getting worse as the day goes on.

I play online games and with pings exceeding 100 it is unplayable.

I've been ringing up regularly and have been told the same thing everytime

''We're aware of there being a speed issue with the network you're on (ubr06) and it will be fixed as soon as possible''

I've been getting this answer for 6 months now and there is no sign of them fixing it.

Is 6 months an acceptable amount of time for Telewest to sort the problem out?

I pay around Â£100+ a month for my Telewest services and I can't help but think I'm being ripped off.

BR3 · 02-01-2007, 00:30

Same here and I'm fuming.

It's gone midnight, and I've been online for 1 hour, for the first time today, just like someone 'Switched' me back on. When the kids go back to school I will be able to browse until about 4:pm, and that's it again, until near midnight. Weekends are also out.

I've been with Telewest for 12 years, and had their Broadband from day one. My problem also started last September/October. I have a Manager who is keeping me updated, and he's phoning me again on January 4th. First I was told it would be resolved by Christmas; then Mid-January, and when I spoke to him a few days ago it was "The first quarter year"
I was also told it's not a fault, it's an issue? What's that all about?! I'm sick of hearing about UBR's, Upstreams and goodness knows what else; I don't understand it anyway.
I've made up my mind. It's bye bye Blueyonder for me

They've merged with NTL, and bitten off more than they can chew, and that stupid advert for more customers is still being shown on the tele.
They can take their Broadband, Phone and Tele package and shove it .....
I best leave it there .... .....

zebulebu · 02-01-2007, 03:27

Folks

I had the same problem a couple of months back. Webpages weren't loading reliably, downloads were sometimes quick, sometimes like treacle, and any online speed/reliability test I performed showed massive latency and packet loss.

You need to ask them to put you on a new upstream. They will give you all the old flannel under the sun, you will go through a few hoops and it will work properly for a few days, but then it will be back to normal, they will have closed the ticket and you will have to start the call log process over again.

My post referring to my woes can be found below: http://www.cableforum.co.uk/board/sh...hlight=croydon

You'll note that I'm on UBR05 - so it looks like a problem with the general area, and one, I might add, that appears to have been going on for months.

Seriously though, once they put me on a different upstream all my problems vanised instantly.

Good luck!

Mick1878 · 02-01-2007, 14:19

It's not the upstream it's the network im on, theres a speed issue with it.

BR3 · 02-01-2007, 23:04

Quote:

Originally Posted by zebulebu

Folks

I had the same problem a couple of months back. Webpages weren't loading reliably, downloads were sometimes quick, sometimes like treacle, and any online speed/reliability test I performed showed massive latency and packet loss.

You need to ask them to put you on a new upstream. They will give you all the old flannel under the sun, you will go through a few hoops and it will work properly for a few days, but then it will be back to normal, they will have closed the ticket and you will have to start the call log process over again.

My post referring to my woes can be found below: http://www.cableforum.co.uk/board/sh...hlight=croydon

You'll note that I'm on UBR05 - so it looks like a problem with the general area, and one, I might add, that appears to have been going on for months.

Seriously though, once they put me on a different upstream all my problems vanised instantly.

Good luck!

Been there and done that, zebulebu, with no joy. It's just gone on for too long. Note the time, and I've just been able to get online for the first time since 11:am this morning. I'm being updated again by a Manager on Thursday, but I've made up my mind I'm getting rid of the whole Telewest package. Just for the record, I'm in Bristol. Anyone else in the Bristol area reading this, would you please reply?!
Cheers,
BR.

Mick1878 · 04-01-2007, 01:31

Quote:

Originally Posted by BR3

Been there and done that, zebulebu, with no joy. It's just gone on for too long. Note the time, and I've just been able to get online for the first time since 11:am this morning. I'm being updated again by a Manager on Thursday, but I've made up my mind I'm getting rid of the whole Telewest package. Just for the record, I'm in Bristol. Anyone else in the Bristol area reading this, would you please reply?!
Cheers,
BR.

I'm in Liverpool, can you please post here what the manager has to say about it.

If it's nothing concrete then I'll have to change ISP.

Benson · 04-01-2007, 10:12

Im in preston and was getting the exact same issues that you have i was told various reasons node 06 has a temp tech issue then its taffic shaping.

Dont fall for the UBR06 excuse cause they swapped me to node 07 and i still am restricted

NoKnowledge · 04-01-2007, 12:09

I've said Bye Bye too and I'm in Gateshead - cut off date 4th feb 2007

The problems are just horrendous compared to previous years, new customers are not used to the quality that was and so they probably sayin' "no probs here"

Cable. If you can, you shouldn't [

]

Florence · 04-01-2007, 18:46

What happened to the help!

These forums used to have staff willing to help sort out customers problems. Forum moderators used to offer to put someone from within the company to help, has this all died with the changes over the last few months.

r00t · 04-01-2007, 19:00

To be fair Florence, _if_ it is a UBR issue then no type of contact; be that forum staff or Ntl:Telewest staff can make a quick fix.

Florence · 04-01-2007, 19:08

Well would you think 6 months is long enough to fix it.

I actually know what his pings on the server was like over 6 months ago and what they are like 90% of the time now. I have the same BB package as Mick I have never actually got 4mb speed but what I do get is between 3mb and 3.8mb so acceptable would you pay for 4mb and have nearer to dailup speeds.

BR3 · 04-01-2007, 23:28

Evening all.

The phone call from the manager I eagerly awaited for today, didn't come.
However; I did get a call from a nice lady from Telewest to ask for my password etc, because BT had been in touch with them for permission to keep my phone number, as I will be having their line installed on 17th January, followed by their Broadband.
She then went on to inform me that the price of my tele package would more than double, because I was getting rid of the phone and internet. 'Oh no it won't', says I. 'Because I'm getting rid of the lot, and for what little tele I watch, a freeview box will suffice' She then went on to tell me that they do a free package, like Freeview and more, but still with access to Teleport.
Anyone else heard of that?! I certainly haven't, I would have jumped at that chance if I had. My guess is, it's a little something they throw in to stop you leaving them.
I told her it was absolutely no use to me; I needed my internet, wished her a Happy New Year, and said bye bye

That was this morning, and guess what?! Suddenly everything is fixed! I've been allowed 'Back in' I've been monitoring on and off all day, and I've not had a single problem for the first time since October. Coincidence? I don't think so. I'm not convinced it will last, and I'm still moving on to BT.
I'd appreciate your views on what I've posted here, and any updates you might have.
Thanks!
BR.

cybernetic_tiger · 04-01-2007, 23:38

Quote:

Originally Posted by BR3

That was this morning, and guess what?! Suddenly everything is fixed! I've been allowed 'Back in' I've been monitoring on and off all day, and I've not had a single problem for the first time since October. Coincidence? I don't think so. I'm not convinced it will last, and I'm still moving on to BT.
I'd appreciate your views on what I've posted here, and any updates you might have.
Thanks!
BR.

If it was a uBR issue it would not have been fixed quickly just because you were leaving, my guess would be a quick change of your upstream as a temporary "fix" which will only last until the network completes its next load balancing cycle.

I hope you get better service where your going and with your move to BT I hope your fairly near to your exchange, best of luck

.

NoKnowledge · 04-01-2007, 23:57

Quote:

Originally Posted by cybernetic_tiger

I hope you get better service where your going and with your move to BT I hope your fairly near to your exchange, best of luck

.

Sarcasm?

cybernetic_tiger · 05-01-2007, 00:21

Would I be sarcastic????

... Never!! :-P