Connection dropping in and out
25-12-2006, 15:37
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#1
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cf.member
Join Date: Dec 2006
Posts: 8
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Connection dropping in and out
recently been getting alot of connection problems over the last post month. the connection drops down from normal 500kb/s to 0kb/s but wont disconnect and then goes back up again. i have a terayon TJ210 modem and read on another forum that these modems were struggling with the network. any help to this problem would be appreciated thx
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25-12-2006, 17:25
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#2
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cf.mega poster
Join Date: Dec 2004
Posts: 2,400
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Re: Connection dropping in and out
What speed do you have?
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Toto
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25-12-2006, 18:27
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#3
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cf.member
Join Date: Dec 2006
Posts: 8
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Re: Connection dropping in and out
3mbps connection, i live in west berkshire newbury
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25-12-2006, 23:40
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#4
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cf.member
Join Date: Dec 2006
Posts: 8
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Re: Connection dropping in and out
i mean 4MB, came up with 3mb in the bandwidth test. i will contact ntl asap and try to resolve the problem
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25-12-2006, 23:48
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#5
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stringy
Join Date: Jun 2003
Location: Cleethorpes
Age: 55
Services: VM XLplus
Posts: 15,495
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Re: Connection dropping in and out
Quote:
Originally Posted by PzK
i mean 4MB, came up with 3mb in the bandwidth test. i will contact ntl asap and try to resolve the problem
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3Mb on an 'upto' 4Mb connection may not be so shabby - are you using ZoneAlarm, for your firewall, for example?
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Gaz
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26-12-2006, 00:28
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#6
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cf.member
Join Date: Dec 2006
Posts: 8
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Re: Connection dropping in and out
using sygate as firewall
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26-12-2006, 15:54
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#7
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stringy
Join Date: Jun 2003
Location: Cleethorpes
Age: 55
Services: VM XLplus
Posts: 15,495
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Re: Connection dropping in and out
Quote:
Originally Posted by PzK
using sygate as firewall
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not sure about that one, ZoneAlarm is well known for slowing down the connection speed, the only way to know for sure would be to disable it, but I wouldn't recommend that unless you are behind a router with NAT etc.
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Gaz
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26-12-2006, 17:32
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#8
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cf.member
Join Date: Dec 2006
Posts: 8
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Re: Connection dropping in and out
tried it and it didnt work, i think the modem TJ210 cant handle the new network qam256. guess i need a new modem.
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27-12-2006, 03:12
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#9
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cf.member
Join Date: Dec 2006
Posts: 2
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Re: Connection dropping in and out
I've been having the exact problem recently. I'm on 2MB in Lincolnshire, and connections just seem to drop in and out exactly like you said. I can't connect to Xbox Live matches or seed a torrent because of it, which is rather frustrating.
If this problem can be solved with a new modem then I may have to look into getting one, since we've been with NTL for about 3 or 4 years I think.
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27-12-2006, 12:28
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#10
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cf.mega poster
Join Date: Nov 2006
Location: Leicester
Services: Virgin Media
Posts: 2,899
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Re: Connection dropping in and out
Just to confirm, the Terayon TJ210 modems do have problems with the QAM256 Network. If you call faults, ntl should replace your modem for free with the latest modem.
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27-12-2006, 13:18
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#11
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cf.member
Join Date: Dec 2006
Posts: 8
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Re: Connection dropping in and out
update - ok, i called ntl and a technician should be round 2morrow afternoon to fix the problem.
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27-12-2006, 17:11
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#12
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cf.member
Join Date: Dec 2006
Posts: 2
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Re: Connection dropping in and out
Quote:
Originally Posted by Nikesh
Just to confirm, the Terayon TJ210 modems do have problems with the QAM256 Network. If you call faults, ntl should replace your modem for free with the latest modem.
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Ahhhh, that must be it then. I'll call up NTL tomorrow morning. Thanks.
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28-12-2006, 17:28
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#13
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cf.member
Join Date: Dec 2006
Posts: 8
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Re: Connection dropping in and out
ok, got a new modem ntl 250, and so far everything is working fine.
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28-12-2006, 17:48
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#14
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cf.mega poster
Join Date: Nov 2006
Location: Leicester
Services: Virgin Media
Posts: 2,899
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Re: Connection dropping in and out
Quote:
Originally Posted by PzK
ok, got a new modem ntl 250, and so far everything is working fine.
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Good to hear.
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29-12-2006, 15:48
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#15
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cf.mega poster
Join Date: Dec 2004
Posts: 2,400
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Re: Connection dropping in and out
Quote:
Originally Posted by PzK
ok, got a new modem ntl 250, and so far everything is working fine.
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Excellent, those TJ210's were fine on the lower speeds, but not 10MB, hope it all continues well for you.
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