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Internet disconnecting
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Old 19-12-2006, 15:55   #1
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Internet disconnecting
Router: WPN824

Cable: 4mbps

Cable modem: Terayon TJ120?

Problem: Very frequent disconnects. Once disconnected cable light goes out on modem and internet goes down. After a while it reconnects and all is fine. Can't download even small files as it crashes before then.

Has anyone had this problem before?

Oh yeah, ipconfig /release then /renew seems to fix it.

Thanks
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Old 19-12-2006, 16:25   #2
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Re: Internet disconnecting
Which area are you in?
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Old 19-12-2006, 16:35   #3
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Re: Internet disconnecting
Colchester, Essex.

---------- Post added at 16:35 ---------- Previous post was at 16:28 ----------

That's meant to say Terayon 210. I guess I need a new modem then?
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Old 19-12-2006, 17:22   #4
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Re: Internet disconnecting
Terayon Terajet 210's are struggling under the new 256Qam networks. So it's highly probable that that is the issue.
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Old 19-12-2006, 17:33   #5
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Re: Internet disconnecting
Mine kept disconnecting this morning but it is ok now
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Old 19-12-2006, 19:07   #6
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Re: Internet disconnecting
hi
i'm in the nn6 area of northampton and i'm getting disconnected about once every 10mins sometimes for only a minute and sometimes for about 15 mins, as i write this all internet connection has gone again it came on for 15secs then has gone off again its been like this since last thursday i hope i can post this

i've phoned support and they have booked an engineer for thursday.

by the way my modem is a terajet tj210
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Old 19-12-2006, 20:10   #7
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Re: Internet disconnecting
Hopefully you'll get a new ntl:250 modem.
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Old 19-12-2006, 22:27   #8
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Re: Internet disconnecting
Engineer is coming Friday, thanks for the help.
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Old 20-12-2006, 20:53   #9
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Re: Internet disconnecting
hi
just an update engineer turned up today?? changed my modem to a 250 and once it was activated its been working ok.

he said he and some others had been called in from leicestershire to help the northamptonshire engineers deal with all the jobs as the network has been upgraded and every call he had done today except 1 was to change terayon modems over.
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Old 20-12-2006, 21:39   #10
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Re: Internet disconnecting
Good to hear your internet is back to normal.

I live in Leicester, looks like I might have to get upgraded soon then.
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