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Unable to use Broadband Plus
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Old 18-12-2006, 17:50   #1
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Unable to use Broadband Plus

Hi there,
I'm sure I registered for the free Broadband Plus when the email was sent out a while back but I can't access the web pages, it keeps on sending me to my account page.
I have tried logging in at the ntlworld main page but it still won't work.

Any ideas?

Many thanks.
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Old 18-12-2006, 18:14   #2
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Re: Unable to use Broadband Plus

Are you logging in with the email address of the account holder?
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Old 18-12-2006, 21:00   #3
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Re: Unable to use Broadband Plus

You need to go through the purchase Broadband Plus rigmarole to access it.
If you are on 4 or 10mb, it won't be billed (I was assured this week by CS)......
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Old 19-12-2006, 07:22   #4
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Re: Unable to use Broadband Plus

Yup, I am using the main account login details rather than any secondary email accounts.

I can't purchase the BB+, it tells me there are no additional purchases available.

Cheers anyways.
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