can i get the upgrade

LFC fan · 11-06-2005, 21:06

hello

i have a 750k broadband xbox+pc package.
i recieved a letter about 750k going up to 2mb automatically by the end of may. this hasn't happened and today when i tried to upgrade manually online it says this: We are sorry that your current package or connection speed is not appropriate for an online speed upgrade.

does this mean i cant get it.
im going to ring up on monday when the lines open but i just wondered wether i can get the upgrade.

iain_herts · 11-06-2005, 21:22

hi and

to the site as far as i know EVERY is able to get the upgrade.to upgrade online u have to have a sacm if u have a set top box and its a pace fone up CS on monday as u will need to have a new box for the upgrade.

hope this helps.

iain

LFC fan · 11-06-2005, 21:23

thanks 4 the quick reply

i have a cable modem though
i think i should get the upgrade as its just the same but 2 pound extra

Paul · 11-06-2005, 21:25

Think you might need to call CS due to the Xbox live package, not sure though. Faults are open tomorrow but I don't know wether they will be able to do the upgrade for you, worth a try though

iain_herts · 11-06-2005, 21:26

hi try rebooting ur modem leave off for a few mins and turn it bk on u MAY get the new speed then. if not then fone up CS and see wot they say.

iain

maverick · 11-06-2005, 21:44

Call cs on Monday they will be able to manually upgrade your package,the reason it is failing online is because of the xbox package asigned to your account.Be sure to tell them you want the 2 mb xbox upgrade.

LFC fan · 11-06-2005, 21:44

thanks again
please click here
does this mean my connection is now 2mb as i done a check on cnet.com and it said 786k

11-06-2005, 21:47

Looks like a 2 Meg connection to me

iain_herts · 11-06-2005, 21:47

run this 1 and post bk http://homepage.ntlworld.com/robin.d...speedtest.html

maverick · 11-06-2005, 21:48

Quote:

Originally Posted by LFC fan

thanks again
please click here
does this mean my connection is now 2mb as i done a check on cnet.com and it said 786k

Yes your definately on 2mb with those speeds

LFC fan · 11-06-2005, 21:58

heres the test results

Sat, 11 Jun 2005 20:53:59 UTC
1st 128K took 531 ms = 246840
Bytes/sec = approx 2054 kbits/sec
2nd 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 547 ms = 239620 Bytes/sec = approx 1994 kbits/sec
__________________

how come when i checked it on cnet speed check it said its only 750k though

could somebody else try it to see what it says about their connection pls

11-06-2005, 22:00

I'd ignore cnet - tells me 701k, and I'm on 3MB LOL

LFC fan · 11-06-2005, 22:01

cnet must not give proper results then.

11-06-2005, 22:03

Seems not. Don't know why though (not that I care - I'm quite happy with my 3MB

)

iain_herts · 11-06-2005, 22:04

iv just done the cnet and comes up as 659.3 Kbps - You 659.3 kbps and the 1 i posted comes up as
Sat, 11 Jun 2005 21:04:33 GMT
1st 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
2nd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 1094 ms = 119810 Bytes/sec = approx 997 kbits/sec

i think its cos the cnet server are in the usa and this 1 is hosted on the ntl server so u get ur true connection speed.