Quick question that some Ntl staff might help me with
23-04-2005, 16:51
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#1
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cf.addict
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Quick question that some Ntl staff might help me with
Quick question that some Ntl staff might help me with
The servie since I upgraded is as good as I could wish for but here’s the problem a silly problem but a problem the power ac adaptor is working on and off the cable at the back is gone.
Can you buy them off NTL? Or do I go to the shops and try to find an ac 10V adaptor?
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23-04-2005, 16:52
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#2
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
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Re: Quick question that some Ntl staff might help me with
as ntl supply the kit i would reckon that ntl will supply a replacement if you ask them 
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23-04-2005, 16:55
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#3
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cf.mega poster
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Re: Quick question that some Ntl staff might help me with
If the AC adapter is acting up, call Broadband Technical Support. They can send an engineer with a replacement (but can't just post them out unfortunately).
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24-04-2005, 14:25
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#4
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cf.addict
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Re: Quick question that some Ntl staff might help me with
So they would get a new one to me that great its been going off and an and it’s the weakest link in the chain the wire at the back of the ac adaptor.
I phone on Monday.
Thanks
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24-04-2005, 14:38
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#5
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cf.mega poster
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Re: Quick question that some Ntl staff might help me with
you can phone today..........
0845 650 0121 for technical support  - open until midnight
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24-04-2005, 15:21
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#6
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cf.addict
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Re: Quick question that some Ntl staff might help me with
I phoned and it took me twelve minutes to get to the point of “ I will have to escalate your problem to an engineerâ€
I went on and it should have taken two minutes, but the call centre staff member who sounded Indian and therefore I would not rule out actually in India did not have a clue, very polite all the same but not a clue.
She kept saying so it’s your USB connection, your connection to your computer, your modem is faulty…. It went on and on until I said sorry are you listening to me ( as polite as I could) It’s the A.C a for apple C for cat 10V adaptor that is faulty I can replicate the problem 100% with movement of the wire on it. And just when I thought she might have finally got it she said “is the USB cable connected to the modemâ€
Well they will call me back, all I want is a new Ac adaptor. I bet they send out a new modem that I don’t need and tell me to pack the old stuff up, I’ve had that before.
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24-04-2005, 15:24
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#7
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Cable Forum Team
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Re: Quick question that some Ntl staff might help me with
Quote:
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Originally Posted by sav112
Well they will call me back
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I love an optimist 
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24-04-2005, 15:27
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#8
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cf.mega poster
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Re: Quick question that some Ntl staff might help me with
sav112 if you PM me cable modem's mac address i will check that everything has been done properly
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Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
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