Sitecom Router Problems

[ntl_tower]

Lost my ntl broadband internet connection through my Sitecom Router (Model DC-202 V3, Serial No 000CF60325AC) Friday 24th Sept early am. Have enquired with the ntl broadband technical support to find that sitecom routers have been blocked from the service as from yesterday. Apparently their requirement to constantly renew IP Address has caused some detriment to the service.

Erm ... prior notification would have been nice.

[homealone]

to Cable Forum, ntl_tower

what a bummer, like you say - some kind of prior warning would have been nice

I wonder how many people are similarly affected?

[Chris W]

sitecom routers have been blocked from accessing the service, for the reasons that you stated.

Contact sitecom as it is their problem, and they are working to resolve this one. Hopefully they will be able to give you some more information about when this will be fixed.

MB

[Swansea-Jack]

So that’s why my router failed, mine was a sitecom so today went out and spent £50 on a linksys, because I thought my router was broken, so why didn’t NTL announce this to users, half a mind to phone NTL tomorrow and ask them for the £50 a spent today caused by their fault

[Chris W]

Originally Posted by Swansea-Jack

So that’s why my router failed, mine was a sitecom so today went out and spent £50 on a linksys, because I thought my router was broken, so why didn’t NTL announce this to users, half a mind to phone NTL tomorrow and ask them for the £50 a spent today caused by their fault

not an ntl fault, a sitecom fault, so you might want to aim your demands for money at them.

[Swansea-Jack]

Originally Posted by monkeybreath

not an ntl fault, a sitecom fault, so you might want to aim your demands for money at them.

No its not, its NTL's fault for not informing people, all they had to do was stick on their webpage that they where blocking Sitecom routers for now, so it's NTL's fault simple.

[Chris W]

Originally Posted by Swansea-Jack

No its not, its NTL's fault for not informing people, all they had to do was stick on their webpage that they where blocking Sitecom routers for now, so it's NTL's fault simple.

I disagree...

If the router was under warranty, the retail would have told you to contact sitecom to confirm that the router needed replacement/ repair, or indeed if the warranty was from sitecom you should have contacted them to confirm the router needed attention. If you did this, Sitecom would have informed you of the problems they are having with dhcp on their routers, and hence you would have found out that you did not need to spend any money on a replacement.

Regardless of whether you had a warranty or not, you should have contact Sitecom to confirm if the router needed replacing, therefore it is because of your failure to do this that you have unnecessarily spent £50 on a new router.

Simple.

[Swansea-Jack]

Originally Posted by monkeybreath

I disagree...

If the router was under warranty, the retail would have told you to contact sitecom to confirm that the router needed replacement/ repair, or indeed if the warranty was from sitecom you should have contacted them to confirm the router needed attention. If you did this, Sitecom would have informed you of the problems they are having with dhcp on their routers, and hence you would have found out that you did not need to spend any money on a replacement.

Regardless of whether you had a warranty or not, you should have contact Sitecom to confirm if the router needed replacing, therefore it is because of your failure to do this that you have unnecessarily spent £50 on a new router.

Simple.

I’m sorry but that’s rubbish, how many people across the country will be sitting at home now with no connection through their router and no clue that NTL are blocking their routers because they can’t be bothered to stick anything on their service page.

I’ve sent an email to sitecom, but had no reply so I guess they have no idea that NTL are blocking their products either.

[Chris W]

Originally Posted by Swansea-Jack

I’ve sent an email to sitecom, but had no reply so I guess they have no idea that NTL are blocking their products either.

Sitecom do know. I was told at work that Sitecom had been told, but i also contacted them myself and was told that they were working to resolve the problem with their products as soon as possible.

EDIT: and i don't know about you, but other people that i know wouldn't be sitting at home, their would either contact ntl (who would have told them about the problems with the sitecom routers) or contacted sitecom.

[Swansea-Jack]

Why would they contact NTL when they don't offer support for routers so why would they phone NTL.

[BBKing]

no clue that NTL are blocking their routers because they can’t be bothered to stick anything on their service page.

How many people sitting at home behind a broken sitecom would be able to read the service page? I think it should be up there, but the first point of contact should be Sitecom, who are well aware of the problem from shortly after it was identified. It's their kit that's broken.

Fundamentally, there are terms and conditions to using broadband, one of which is that you can't do anything to disrupt the service for other people. Connecting broken kit that spams the network or connecting a virus-ridden PC both come under this, even if you don't know you're doing it.

[KevAmiga]

Your router - Your problem IMHO.

I know the 1st thing i would do if i lost my connection would be to switch the router off and connect the PC into the modem. If that works - not NTL's problem. I do agree that NTL should have put it on their Status page, but still its not their responsibility IMHO.

[Swansea-Jack]

Originally Posted by KevAmiga

Your router - Your problem IMHO.

I know the 1st thing i would do if i lost my connection would be to switch the router off and connect the PC into the modem. If that works - not NTL's problem. I do agree that NTL should have put it on their Status page, but still its not their responsibility IMHO.

I didnt think it was an NTL problem, hence I thought my router was broken, so a bought a new one, what does make me mad is that I checked the service page and spent most of friday and saturday trying to get the thing working.

All they had to do was put a few lines up and I would have known what was wrong and then left it untill Sitecom sorted it out.

[BBKing]

That's a bit like buying a new motor just because your old one's failed it's MOT, then trying to charge the garage that failed it for the cost of the new car.

[Swansea-Jack]

Don't matter now, they have agreed to give me two months free BB, the girl on the phone said she has had loads of people with the same problem phone up today and they have all been given two months free.