Best time of day to call tech support
22-09-2004, 13:10
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#1
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cf.member
Join Date: Mar 2004
Location: Leamington Spa
Posts: 25
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Best time of day to call tech support
I'm getting pretty fed up with the half hour waits to get through to a tech support advisor. Unfortunately I don't get home until gone 6pm. All I want to do is book an engineer to sort out my bad upstream power problem. Does anyone know if they are less busy during the morning?
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22-09-2004, 13:14
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#2
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 24
Services: Virgin Media Broadband Size M
Posts: 6,849
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Re: Best time of day to call tech support
They are open until midnight.... what time do you go to bed...? Later in the evening (after 9:30) is often quieter
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Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
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22-09-2004, 13:18
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#3
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cf.member
Join Date: Mar 2004
Location: Leamington Spa
Posts: 25
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Re: Best time of day to call tech support
I could try calling later, but would they be able to book a technician that late? I don't want them to say "We'll get technician to call you back tomorrow to arrange a time" because they never do!
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22-09-2004, 13:38
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#4
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 24
Services: Virgin Media Broadband Size M
Posts: 6,849
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Re: Best time of day to call tech support
Quote:
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Originally Posted by Chimpy
I could try calling later, but would they be able to book a technician that late? I don't want them to say "We'll get technician to call you back tomorrow to arrange a time" because they never do!
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You will receive a callback from your local faults office to arrange the appointment regardless of what time you speak to technical support.
__________________
Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
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22-09-2004, 13:53
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#5
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cf.member
Join Date: Mar 2004
Location: Leamington Spa
Posts: 25
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Re: Best time of day to call tech support
Well they said that 2 weeks ago, then last week as well... oh well. I'll try calling again tonight. :\
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22-09-2004, 13:53
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#6
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Guest
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Re: Best time of day to call tech support
Quote:
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Originally Posted by monkeybreath
They are open until midnight....
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Really? The last few times ive called im sure it said they closed at 10pm might have even been 8pm, im not sure, also said they are not open on Sundays either.
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22-09-2004, 13:59
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#7
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 24
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Posts: 6,849
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Re: Best time of day to call tech support
Quote:
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Originally Posted by gary_580
Really? The last few times ive called im sure it said they closed at 10pm might have even been 8pm, im not sure, also said they are not open on Sundays either.
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yep really.... i am there until midnight sometimes... 
__________________
Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
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22-09-2004, 14:24
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#8
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Legal Alien
Join Date: Jun 2003
Services: Cablevision
Posts: 8,183
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Re: Best time of day to call tech support
Quote:
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Originally Posted by gary_580
Really? The last few times ive called im sure it said they closed at 10pm might have even been 8pm, im not sure, also said they are not open on Sundays either.
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Customer Service is earlier, BB tech is midnight, but you need to dial the BB number (i don't know it) not the (0800 052 2000) number, unless the latest VRU / routing upgrade that seems to have occured there has fixed this.
I also find the times people are travelling work well 8-9 am 4:30-6:30 as people are in cars not on the phone.
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22-09-2004, 17:39
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#9
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cf.addict
Join Date: Dec 2003
Location: London
Age: 25
Services: SkyHD+ & Multi room 12MB SkyBroadband, Sky Talk
Posts: 140
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Re: Best time of day to call tech support
get a real isp with 24 hour tech support
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22-09-2004, 18:00
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#10
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last day at ntl:
Join Date: Feb 2004
Location: Neath
Age: 28
Services: Tiscali 1meg
Sky
Posts: 121
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Re: Best time of day to call tech support
like??????????????
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22-09-2004, 18:05
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#11
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 40
Posts: 10,571
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Re: Best time of day to call tech support
Quote:
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Originally Posted by Jason1
get a real isp with 24 hour tech support
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good idea unless the guy lives somewhere without adsl coverage or doesnt want to go to aol  , why if you dont mind me asking is ntl not a real isp ????????????
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22-09-2004, 18:08
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#12
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 24
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Posts: 6,849
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Re: Best time of day to call tech support
Quote:
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Originally Posted by Jason1
get a real isp with 24 hour tech support
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Definition of ISP- Internet Service Provider
ntl provide an internet service, therefore they are a "real isp" 
__________________
Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
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22-09-2004, 18:15
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#13
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last day at ntl:
Join Date: Feb 2004
Location: Neath
Age: 28
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Sky
Posts: 121
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Re: Best time of day to call tech support
Why would most "normal" people need technical support? Most Normal people sleep at night or there working night shifts...
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22-09-2004, 18:23
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#14
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[NTHW] pc clan
Join Date: Jun 2003
Location: Tonbridge
Age: 41
Services: Be* Unlimited ADSL2+ BB
Posts: 17,744
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Re: Best time of day to call tech support
I find 9:00:01 am to be a good time to ring CS 
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22-09-2004, 18:30
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#15
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last day at ntl:
Join Date: Feb 2004
Location: Neath
Age: 28
Services: Tiscali 1meg
Sky
Posts: 121
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Re: Best time of day to call tech support
Quote:
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Originally Posted by Jason1
get a real isp with 24 hour tech support
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pity there no award for the most numptiest comments.. 
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