Connection woes....

Heed · 21-09-2004, 12:16

Okay, ever since about the time of the speed upgrade my connection drops in two different ways:

1) the connection dies, but the modem doesn't reboot. I drop from online games, for example, then check the modem lights and all seems fine. But I have no connectivity at all. I run docsdiag and quite often I get "cable modem not found". This usually corrects itself in five minutes or so, but man is it annoying.

2) I get a full modem reboot. I haven't seen an uptime of 24 hours in quite some time now. This used to occur at almost the same time everyday -- about 2pm. Lately, the times have been shifting around a bit.

Stats:

Modem: ntlhome 120
Package: 300k

Downstream Receive Power Level : -5.03 dBmv
Downstream SNR : 33.41 dB
Upstream Transmit Power Level : 45.00 dBmv

From what Robin's site says it looks like my downstream receive power level might be too high into the negative. I suppose the SNR could be a bit higher too.

I'm in teesside in the TS14 postcode.

Anyone else getting this behaviour? I've seen a few posts of what looks to be similar problems, but I thought it best to keep this seperate as not to confound different issues.

Basically, any help/suggestions/ntl folk's comments would be greatly appreciated. I have given it long enough to sort itself out and it looks like that approach isn't going to pay off and the annoyance factor has reached tipping point.

Thanks.

**Paul M** · 21-09-2004, 12:59

Sounds like one for our resident techies - not sure if any are around atm, but they should see this at some point.

Heed · 04-11-2004, 15:37

*bump*

This mysteriously fixed itself a few days after the original post and has been fine since then. Today, it started up again with the same symptoms except I haven't seen a full modem reboot yet.

Anyone else having these problems again?

Really getting annoying now...

Hope this is just network related maintenance and is short-lived. If it goes on very long this time I don't see much point in the "service". *shrug*

Neil · 04-11-2004, 16:22

Quote:

Originally Posted by Heed

*bump*

This mysteriously fixed itself a few days after the original post and has been fine since then. Today, it started up again with the same symptoms except I haven't seen a full modem reboot yet.

Anyone else having these problems again?

Really getting annoying now...

Hope this is just network related maintenance and is short-lived. If it goes on very long this time I don't see much point in the "service". *shrug*

Have you spoken to ntl about it?

KevAmiga · 05-11-2004, 17:52

If you can PM me your Mac adress from the bottom of the modem I can check it out for you :-D

Kev