Coming in on dialup - is ntl watford ok ??

John1 · 18-09-2004, 02:26

Hi,
cant get my usual connection,
ntl cable-modem
win 98se

are things running ok,
or is it me ?

John

greencreeper · 18-09-2004, 02:34

There's nothing on the server status page. When you say you can't get a connection, do you mean no IP address or that the modem lights RDY/SYNC are off/unsteady?

BBKing · 18-09-2004, 02:35

PM me your modem or STB mac address and I'll take a look.

John1 · 18-09-2004, 02:47

Hi Greenkeeper, Hi BBKing,

Thank you both for your very quick replies.
First place i looked was the service status page.
When i say i cant get a connection, i may be saying it wrong.
The IE browser gets drawn and presented by the computer,
but it has a message that the page could not be reached.
nothing on the internet could be brought up by my cablemodem.
(thats why i'm using dialup now)

Lights:
watching them now,
PWR on.
gap
USB off.
ENET on.
U/S off.
D/S flashing at about 1.5 sec intervals.
SYNC off.
RDY flashing at about three times a second.

Havent really watched them much before ...
but i think one used to flicker in a varying sort of way

BBKing,
certainly i will PM you that,
but you'll have to tell me where to find it !!!
unless its the ip address, i have made a note somewhere ...

John1 · 18-09-2004, 02:48

must be me then ?

greencreeper · 18-09-2004, 02:50

Yeah - the SYNC and RDY should be lit and steady. If you pick up your modem and turn it over, there you'll find the MAC address. It's a series of letters and numbers separated by colons :

[edit] Have you tried switching off the modem, waiting for 10 seconds, and switching it back on?

John1 · 18-09-2004, 02:52

Extra,
i just remembered ...
i was trying to get another PC to connect last night,
with its own ethernet card,
could my cable modem have altered its settings
during my unsuccessful attempt to connect it ??

or is that absurd ??

greencreeper · 18-09-2004, 02:54

The majority of the settings used by your cable modem are discovered by the cable modem when you switch it on. There's nothing a PC can do to the modem or vice versa.

John1 · 18-09-2004, 02:55

Hi,
yes i tried switching off.
and disconnecting.
and waiting.
and switching the cable-modem on before the PC.
and switching the PC on before the cablemodem.
and every combo i could think of.

Number on back of modem on its way via PM

John1 · 18-09-2004, 02:57

So the modem settings would not have been affected
by trying another machine or ethernet card ... right ??

greencreeper · 18-09-2004, 02:58

Correct

greencreeper · 18-09-2004, 03:04

The cable modem finds and locks onto a signal - the SYNC and RDY light should light and remain lit. When your PC boots, Windows looks for a server that can provide an IP address, then it asks that server for an IP address. You need an IP address to browse the Internet, access email and so on. Your IP address can change at any time, but it oftens remains the same. From what you say, it looks like your cable modem isn't finding and locking onto a signal.

John1 · 18-09-2004, 03:07

well i am relieved that i have not affected the cable modem,
perhaps i should unplug it again,
and have another try.

John

greencreeper · 18-09-2004, 03:09

Quote:

Originally Posted by John1

well i am relieved that i have not affected the cable modem,
perhaps i should unplug it again,
and have another try.

Send that MAC address to BBKing and he'll tell you if anything is wrong with your connection

John1 · 18-09-2004, 03:10

ive unplugged it,
i'll give it a few minutes this time ... ok