Wellingborough intermittent connection

keithfuller · 06-09-2004, 08:53

Been having very flaky connection all last week with either RDY LED flashing slowly or SYNC & RDY off alltogether. Logged call and engineer arrived on Friday just at the moment that it decided to work for 5 minutes and declared that the problem had been sorted - loads of people in the area with the same problem. Worked OK all Saturday but unusable all Sunday evening. Tried logging another call with Tech Support but got fed up after 20 minutes. Service Status only mentions upgrade work in Northampton on Tuesday so don't know if that is relevant or not. Anyone else still having a problem?
Regards
Keith

Tuftus · 06-09-2004, 12:35

Hi Keith,

Been having similar problems in Rushden (NN10) for a week or so, phoned TS a couple of times and they said it was down to poor Signal Levels (SNR).

If you have Docsdiag or log in to your modem you can check to see if this is the same problem, mine only did this when the SNR got down to about 23 / 24 ish but the browsing was pants when it did work.

Hope this helps.

Andrew

homer · 06-09-2004, 13:10

Hi ALL,

Im from Irchester and my modem as been going off and on like a yo yo and as i am a ex ntl worker i still have contacts in ntl and it as nothing to do with poor signals as such. However they are working on it ??

Kind Regards Homer

Ps c/s service still the same (poor signal LOL)

keithfuller · 06-09-2004, 13:59

Thanks for the replies
Touch wood, I've not had any problems since installation in January so hope the problem doesn't drag on too long. BTW our daughter reckons that it first started going wrong about 24/25th August while we were away on holiday but didn't know how to report it. Come on NTL, prove all those cynics wrong and get this one fixed promptly

Regards
Keith (Irchester)

Tuftus · 06-09-2004, 19:42

Looks like it's up the spout again...

NTL 1.5mb is slower than my old 56K modem again!!!!

Pages cannot be displayed, servers cannot be found etc...

Signals look OK this time though...

System up time = 0 days 21h 42m 22.00s
Ethernet carrier sense xmit errs.1 = 6
Downstream channel ID = 0
Downstream channel frequency = 402750000 Hz
Downstream received signal power = -0.5 dBmV
Upstream channel ID = 2
Upstream channel frequency = 22000000 Hz
QoS max upstream bandwidth = 256000 bps
QoS max downstream bandwidth = 1536000 bps
SigQu: Signal to Noise Ratio = 30.4 dB
Cable modem status = Operational
Upstream transmit signal power = 47.5 dBmV
Date and Time = 2004-09-06,18:40:05.0
Configuration filename = ntlhm120-gold.cm

Does anyone have any ideas???

Andy

tomaw · 06-09-2004, 21:27

I'm in the Irthlingborough, NN9 area and have had the issue "escalated to the network engineers" about a week back, although I think that is similar to being told to f* off...

If you check the service status line on 0800 052 4315 they say there are upgrades happing in the rough area tonight. Hopefully this will fix it for the morning? Shame that no one seems to know if NTL are even working on this problem though.

Tom

DrToxic · 06-09-2004, 21:36

I'm in NN2 and I've been having similar problems for a few weeks now

tomaw · 09-09-2004, 16:44

Having just got off the phone to NTL this appears to be a problem affecting some users in the local area. The engineers are aware of the problem and are working towards a resolution, although there is no estimated fix time...

Tuftus · 10-09-2004, 12:45

Quote:

Originally Posted by tomaw

Having just got off the phone to NTL this appears to be a problem affecting some users in the local area. The engineers are aware of the problem and are working towards a resolution, although there is no estimated fix time...

Nothing new there then!!!

This seems to be what they always say, other than some one will call you back within 48 hours (and they never do).

Homer - Are you able to pull any strings for some more info on this?

Cheers

Andy

homer · 10-09-2004, 16:48

Hello,

I will try my best and find out the truth and not c/service answers ???

give me a day or so and i will get back to you all....

Homer

Mick Fisher · 11-09-2004, 04:12

Hi Everyone
I'm in the NN10 area of Rushden. Have had quite a lot of outages lately. The problems seem to have started at the same time as the speed increases. There have been 2 long outages this week, around 12 hours each.

Mick.

tomaw · 11-09-2004, 09:06

OK, getting a little tired of paying Ã‚Â£37.99 for a 250B/s connection now. Does anyone know the best person to kick regarding this issue?
I know that NTL is working for at least parts of NN9, as my friend a few doors down has it working fine!

As a side note, does anyone know if BT will install a phone line without the rather steep sounding Ã‚Â£74.99 install charge?

Neil · 11-09-2004, 09:12

Quote:

Originally Posted by tomaw

OK, getting a little tired of paying Ã‚Â£37.99 for a 250B/s connection now. Does anyone know the best person to kick regarding this issue?
I know that NTL is working for at least parts of NN9, as my friend a few doors down has it working fine!

You need to ring Tech Support on 0800 052 2000/0125, or if you have tried that with no luck then take a a look here:
http://www.cableforum.co.uk/kb/19/wh...rge-of-ntlhome

Quote:

Originally Posted by tomaw

As a side note, does anyone know if BT will install a phone line without the rather steep sounding Ã‚Â£74.99 install charge?

They will reconnect you for free as long as there has been a BT connection in the house previously.

More info here: http://www.bt.com/lines/index.jsp?ob...K&obsOID=46375

HTH.

tomaw · 11-09-2004, 10:15

I've managed to talk to the local office themselves. They are of the opinion that the fault is specific to my connection and have arranged an engineer to visit me on Tuesday morning. Hopefully this will resolve the issue for me, I'll post back when I know more.

Tom

Tuftus · 11-09-2004, 20:39

Mick,

Where in NN10 are you? I am on Queen Street...

Andy