Broadband problems in Hampshire?

[savalas]

Just wondered if there is maintenance or a problem causing broadband disruption in the Romsey/Southampton area, my broadband has been severly disrupted last 48 hours, modem is not disconnecting but websites fail to load intermittently and things seem to be slowing up at times. anyone know?

[dareusj]

Yep there is an intermittent problem in the Southampton on the NTL: service status page. Been going on since 30th April

Broadband customers in the Southampton area may currently be experiencing a degraded service such as slow browsing or intermittent access to email. In some cases service may also be lost completely. Our engineers are working to resolve the issues as soon as possible. Please accept our apologies for any incovnenience this may cause.

[savalas]

thanks for that info, although this has only been going on for the last 48 hours... was fine before that

[daveoc]

Savalas,

I'm in the same area and had this problem last night.

Running slow, sites not loading. In the end I gave up and this morning it seems to be ok again.

Dave

[savalas]

cheers Dave.. good to know its not an individual fault at my end

Its been a bit flaky in winchester for a few weeks, is dropping off every morning at around 11 this week.

A lot of noise has appeared on the channels which is why everything has gone pap. Southampton (SO15/16) was always bad but its has now spread to Romsey and Winchester, i think they must have done something.

Its all because of the Videotron infrastrusture which wasnt designed to cope with digital... and it isnt.

[savalas]

Anyone know if a technical solution is being worked on for this?

[Neil]

Originally Posted by savalas

Anyone know if a technical solution is being worked on for this?

Originally Posted by ntl in April

Broadband customers in the Southampton area may currently be experiencing a degraded service such as slow browsing or intermittent access to email. In some cases service may also be lost completely. Our engineers are working to resolve the issues as soon as possible. Please accept our apologies for any incovnenience this may cause.

http://www.ntl-isp.ntl.com/ServiceStatus/

Apparently, they've been working on it since the end of April....

Sounds about right to me.

[savalas]

yeah know what you mean

Originally Posted by Neil

http://www.ntl-isp.ntl.com/ServiceStatus/

Apparently, they've been working on it since the end of April....

Sounds about right to me.

Thats a bit optomistic for you isn't it Neil?

Its actually closer to early November 2003

[Neil]

Originally Posted by John Doe

Thats a bit optomistic for you isn't it Neil?

Its actually closer to early November 2003

Ok then, they only acknowledged the fault in April 2003.

Well yes. It was something that if you asked about they would tell you. Not everything used to go on the server status page (and i assume it still doesnt). The fault is intermittent so 90% of poeple in SO15/16 would not have been aware of it or known that their SNR level was closer to 10 than 20 and their modem would re-boot 10-15 times a week.

I think it was around April that the new server status page was published so they probably reviewed what went on the (server status) page - possibly made it dynamic from what was already on the internal tools.

[Ignition]

John - is you a local Hampshire blokey, if you are would like a chat if you have a min.

[s0d]

I've been having these problems nearly every day since October last year, after many engineers out it's still the same

A friend had an engineer out earlier and they said they'll be balancing later on so it should get better

[Ignition]

Balancing is about as relevant to this as a bicycle is to a fish to be honest.