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Cathy2907 wants to cancel her phone and keep her broadband.
She has no tv services ATM... She has been told that this is
not possible....
I was under the impresion that you could just have the BB service
Can some kindly NTL bod confirm for me please
Hi Stuart,
If you can get her postcode for me, I'll double check, but I'm pretty sure you can have BB only. The only reason I think she might be told no is because she's still within a 12 month contract with the phone... ?
If you can get her postcode for me, I'll double check, but I'm pretty sure you can have BB only. The only reason I think she might be told no is because she's still within a 12 month contract with the phone... ?
Thank OB - you are a star
She has had her services for over 3 years so I dont think the contract is the problem....
Just for further info ntl can only hold you to "one billing period" if only taking telco. As "one billing period" is a month this wouldn't be an issue, ntl can only hold you to a 12 month contract if it is attached to DTV.
As OB says, sounds like she has been mis-informed.
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