Fed up with continued disconnects

Thorny · 22-04-2004, 22:15

I am so close to moving to ADSL right now. I am constantly getting disconnected from the internet. My cable modem just disconnects and flashes its lights untill a few hours later when it reconnects again.
Its been happening for about 4 weeks now and is really starting to get at me. it happens 10+ times a day, sometimes a simple turn off the modem will do but other times i just have to wait for it to reconnect. I have one of the old stand alone cable modems, the motorola ones from a few years back.

Is NTL obliged to replace this cable modem if its faulty? is there one I can buy from a computer shop that will do the job just as good? I dont want one of those crappy cable modems in the set top box because they are in totally different rooms and would need interior work getting the wires and leads going through the house.

Thanks for the help

Charlie_Bubble · 22-04-2004, 22:20

I had the same thing last week. Every day, at odd times the cable modem would just die and wouldn't connect again for about 5 minutes. Hasn't happened for a few days now.

wheeliebin · 22-04-2004, 22:26

Quote:

Originally Posted by Thorny

I am so close to moving to ADSL right now. I am constantly getting disconnected from the internet. My cable modem just disconnects and flashes its lights untill a few hours later when it reconnects again.
Its been happening for about 4 weeks now and is really starting to get at me. it happens 10+ times a day, sometimes a simple turn off the modem will do but other times i just have to wait for it to reconnect. I have one of the old stand alone cable modems, the motorola ones from a few years back.

Is NTL obliged to replace this cable modem if its faulty? is there one I can buy from a computer shop that will do the job just as good? I dont want one of those crappy cable modems in the set top box because they are in totally different rooms and would need interior work getting the wires and leads going through the house.

Thanks for the help

Have you reported the problem to NTL?

They will provide you wi th a new modem i would assume. A stand a lone NTL 100/120

50420 · 22-04-2004, 22:27

give tech support a call......if its the modem at fault....it will be replaced by an engineer......may possibly be a network issue.....

hairy_mick · 22-04-2004, 22:35

Hi Thorny since you have a motorola mod open internet and enter 192.168.100.1 and check the logs critical errors ect.ect armed with info ring tec support and give them the details.

Thorny · 22-04-2004, 23:52

thanks for the advice, ill give them a ring tomorrow.

rdhw · 23-04-2004, 10:59

Quote:

Originally Posted by Thorny

I am constantly getting disconnected from the internet. My cable modem just disconnects and flashes its lights untill a few hours later when it reconnects again.

This is probably a cable signal level problem. You need to ring Technical Support to get an NTL techie to come round and check out your cable feed and the local green box in the street.

Charlie_Bubble · 24-04-2004, 12:20

I am having the same problems again. Modem connected this morning, but disconnected about 30 minutes later. Tried to get it going again, but apart from a couple of 30 second connects it has died. Spoke to NTL tech support and they said there is a problem with the modem and engineering will give me a ring. I have taken the attenuator off the back and it has started working again, hence me being able to post this. I'm going to order my ADSL this morning, just in case modem dies and I can't get on again for several days.

Charlie_Bubble · 24-04-2004, 12:28

Fell off the network a couple of seconds after I posted this. Am back again...obviously!

paulyoung666 · 24-04-2004, 14:30

signal levels would the obvious candidate , i assume you have rang ntl and told them

Thorny · 24-04-2004, 18:48

even if its signal levels im still totally fed up with it. over the last 3 years ive had signal problems. First hey "boosted" the signal. a year later i started getting the problems again, they replaced all the cables coming into my house, this was only 6 months ago. And now this current problem. the TV isnt even worth it any more, might just get freeview digital and then ADSL.
If it is the signal levels then they are only going to boost it again and the same problem will happen again in another 6 months. Im fed up with their substandard network, I should have to request a boost, it should be upgraded as they getmore broadband customers.

paulyoung666 · 24-04-2004, 18:53

Quote:

Originally Posted by Thorny

even if its signal levels im still totally fed up with it. over the last 3 years ive had signal problems. First hey "boosted" the signal. a year later i started getting the problems again, they replaced all the cables coming into my house, this was only 6 months ago. And now this current problem. the TV isnt even worth it any more, might just get freeview digital and then ADSL.
If it is the signal levels then they are only going to boost it again and the same problem will happen again in another 6 months. Im fed up with their substandard network, I should have to request a boost, it should be upgraded as they getmore broadband customers.

and you have all this documented then , if you have , get in touch with ofcom , i am sure thay would like to know