Not sure where to post this since it relates to both my TV and Broadband, but since TV is the option I have taken at Customer Services, I'll stick with it here!
Last week I had over 24 hours complete TV and Broadband outage. Customer services told me there was no known fault and booked an engineer appointment, which I tried to cancel when the services resumed spontaneously. I won't bore you with the agony of that phone call, but the upshot was they said no engineer was booked and it had been a known issue
Yesterday and most of today I have had similar but more infuriating if that is possible, the TV and Broadband working for 2-10 mins at a time, then going off. A reboot 10 mins or so later works (not the 30 seconds it's supposed to be!), only for it to go again minutes later.
Once again I have an engineer booked, and although it is currently working, I'm not cancelling! But having found this forum I thought I'd run it by you first.
I've only had the thing 1 month, to the day, and I've not stopped regretting it, with billing errors, letters from the Collections department for arrears that I can't possibly have or ever get since I pay by DD, and phone numbers on said letters that are unobtainable, and of course the hell that is a Customer Services.
Anyway, enough of my woe. On a practical level. The set top box displays the error codes 11 and 12 when there is no service. Customer services don't seem able to deal with the fact that TV and Broadband go out at the same time, despite the fact that the wires appear from the same box on the wall.
Does anyone have any idea what is going on, maybe?
Cheers!
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