Not very happy with tv help from cs

moiraf100 · 30-06-2006, 08:16

Turned on tv for morning news yesterday, and it went straight to FilmFlex previews, with the search box on continually. Couldn't do anything with it, tried resetting a number of times. I ended up turning it off at the wall, and forgot about it until 6 last night when i was hoovering and saw it was still switched off at the wall.
Had another few goes at getting it going, but gave up in the end and phoned CS. Was on the phone for over half an hour, on hold and not on hold.
Chap came back and said it was because I had a cable box as well and wouldn't get a service until this was switched off. I explained to him that we had only had the tv service for 6 weeks and that it hadn't been a problem until now. But he still insisted that it was saying that I had an analogue box as well.
The previous owners never had ntl in the house. We got BB about 3 years ago, phone less than 2 years ago, and the tv last month.
I'm waiting for a return call from someone else within 24 hours!
He said normally CS can make an adjustment their end, but for some reason they couldn't do it, and it was possible that I might need an engineer to call - but not necessarily!?
I can't turn the box off manually and all I can do with the handset is use the volume and mute control.
The box is a silver Samsung SMT - 110C.

30-06-2006, 09:10

When I have problems which they can't/won't solve I always ask to speak to their supervisor/manager - so far this ploy has worked, Also ask them for their name it seems to scare the sticky stuff out of them, call them back and try it.

moiraf100 · 30-06-2006, 09:35

Just called them and was told that it was with 2nd line services or something? Should be sorted shortly and they will give me a call.

Chris W · 30-06-2006, 09:38

don't hold your breath....

moiraf100 · 30-06-2006, 16:14

Have gone blue with waiting. Finally phoned half an hour ago, only to be told I couldn't get an engineer out (to suit me and them) until 10th - yes 10th July.
Cancelled on the spot and have now gone straight ack to sky at 6 months half price.
Oh yea, and the girl said that that was why I had ntls 6 months for half price. I said what, 6 months for half a service?