22-05-2006, 12:52
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#1
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Inactive
Join Date: Nov 2003
Location: Surrey UK
Age: 25
Services: Broadband: 20mb
Posts: 60
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Excellent Ntl!!!
Hello,
What can i say phoned up NTL to replace a samsung box today at 10:30. Engineer here at 12:45 with a new box and all working by 13:00.
WELL DONE NTL 
VERY IMPRESSED!
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22-05-2006, 13:33
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#2
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Inactive
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
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Re: Excellent Ntl!!!
That is extremely impressive. 
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22-05-2006, 14:09
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#3
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Invalid E-Mail (Account Suspended)
Join Date: May 2006
Location: sussex
Services: ntl 3 for £30
Posts: 54
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Re: Excellent Ntl!!!
wow
Maybe virgin and telewest have given them a kick up the backside !
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22-05-2006, 14:36
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#4
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XBL Gadge38
Join Date: May 2006
Location: Newcastle Staffordshire(Bromley)
Services: Tivo 1Tb,Tivo 500gx2,Sky Broadband unlimited,Talk unlimited.
Posts: 1,740
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Re: Excellent Ntl!!!
its suppriseing what a merger does.well done
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22-05-2006, 16:23
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#5
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IT Ninja
Join Date: May 2005
Location: Nr Manchester
Age: 35
Posts: 1,109
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Re: Excellent Ntl!!!
Why not use the response tech feature.
http://www.cableforum.co.uk/board/ntl.php
Let them know they have done a good job..
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22-05-2006, 16:52
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#6
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Keep smiling! ♥
Join Date: Mar 2006
Location: Doncaster, UK.
Age: 24
Services: VM: 20 (18)Mb
Posts: 7,574
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Re: Excellent Ntl!!!
That it an amazing thing, mind you would the merger have even started to ocme into effect yet?
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22-05-2006, 19:42
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#7
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Inactive
Join Date: Nov 2003
Location: Surrey UK
Age: 25
Services: Broadband: 20mb
Posts: 60
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Re: Excellent Ntl!!!
I've just done the feedback system.
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22-05-2006, 21:46
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#8
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Inactive
Join Date: Feb 2006
Location: Nottingham
Age: 30
Services: NTL 1MB BB, Freeview
Posts: 49
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Re: Excellent Ntl!!!
Quote:
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Originally Posted by Druchii
That it an amazing thing, mind you would the merger have even started to ocme into effect yet?
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Probably not, but there's probably loads of people trying to keep their jobs and impress potential new bosses. Jury's out for me on whether the effect will last.
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22-05-2006, 22:04
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#9
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Guest
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Re: Excellent Ntl!!!
Quote:
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Originally Posted by tonecold
Probably not, but there's probably loads of people trying to keep their jobs and impress potential new bosses. Jury's out for me on whether the effect will last.
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Not true....it seems he had a pm slot which is always last to be taken from customers so if he wanted a AM or after 5 slot he could have waited a couple of days, nothing about trying to impress just the system working as it should.
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22-05-2006, 22:32
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#10
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Inactive
Join Date: Jul 2003
Services: 10meg
Posts: 371
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Re: Excellent Ntl!!!
Quote:
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Originally Posted by benheaven
Hello,
What can i say phoned up NTL to replace a samsung box today at 10:30. Engineer here at 12:45 with a new box and all working by 13:00.
WELL DONE NTL
VERY IMPRESSED! |
Praise where praise is due. Sometimes they do get it right!
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22-05-2006, 23:02
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#11
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Inactive
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
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Re: Excellent Ntl!!!
No doubt the Incompetence Manager will be dragged over the coals when they hear about this slip-up. This is not company practice.
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23-05-2006, 07:33
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#12
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Inactive
Join Date: Nov 2003
Location: Surrey UK
Age: 25
Services: Broadband: 20mb
Posts: 60
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Re: Excellent Ntl!!!
Hello,
There have been times where we have phoned up to get a replacement broadband modem and twice they didn't turn up because they were sick. So i just hope that this is an improvement that is going to carry on!
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23-05-2006, 11:18
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#13
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Hello !
Join Date: Mar 2004
Location: East Midlands
Services: VMedia 10mb
Posts: 15,319
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Re: Excellent Ntl!!!
Glad things went well for you.
Shows that they can do some good things at times and that some people will do a great job to make the customor happy.
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23-05-2006, 12:06
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#14
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Inactive
Join Date: Feb 2006
Location: Nottingham
Age: 30
Services: NTL 1MB BB, Freeview
Posts: 49
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Re: Excellent Ntl!!!
Quote:
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Originally Posted by only me
Not true....it seems he had a pm slot which is always last to be taken from customers so if he wanted a AM or after 5 slot he could have waited a couple of days, nothing about trying to impress just the system working as it should.
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I doubt it, or if it is working as it should, it's a rare occurence.
"phoned up NTL to replace a samsung box today at 10:30. Engineer here at 12:45"
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