Cancelled TV package today

[Manc]

Our toddler has nicked & lost the smartcard out of our Samsung STB, phoned CS to get a new one, I was told it would cost the following:
1, £25 for a new card.
2, £25 for an engineer to come program it to the STB.

Thats 50 quid for a bloody bit of plastic!!! Why carnt they make the bloody boxes child proof.
Bloody extortion !! 10 years of custom mean bugger all. Nooooooooo way am I coughing up £50.
Anyhows told CS Im cancelling which I did today after gutting the house to find it. So its back to freeview or maybe Sky.

Im keeping BB & phone for now tho.

[nintendo]

Originally Posted by Manc

Our toddler has nicked & lost the smartcard out of our Samsung STB, phoned CS to get a new one, I was told it would cost the following:
1, £25 for a new card.
2, £25 for an engineer to come program it to the STB.

Thats 50 quid for a bloody bit of plastic!!! Why carnt they make the bloody boxes child proof.
Bloody extortion !! 10 years of custom mean bugger all. Nooooooooo way am I coughing up £50.
Anyhows told CS Im cancelling which I did today after gutting the house to find it. So its back to freeview or maybe Sky.

stupid isnt it , to charge you £25 for a man to come and fiddle wit hthe box or a piece of plastic to be sent through your letterbox!

Im keeping BB & phone for now tho.

stupid isnt it , to charge you £25 for a man to come fiddle with the remote or a piece of plastic to be sent through your door ! incredible what some companies do to make money !

[Manc]

Kids are peed off tho, no Disney etc But if NTL wanna throw away £350+ a year for the sake of a card good luck to em...... I half expected them to waive the fee, but I guess I picked a bad day for the staff to be generous (redundencies etc).

Anyhows their loss

[Kneebs]

You might yet get a call from retentions asking why you're leaving

Dunno if they do this in every case, but I've heard people here saying they've had a call from retentions days after ringning up to cancel, trying to get them to stay - they may well waive the fee.

[Manc]

Well retentions rang today, waived the £50 and are crediting us with the lost days of service, well that leaves me happy enough tho it took me canceling the package to get some action.

[Pea-Pod]

Originally Posted by Manc

tho it took me canceling the package to get some action.

Usually the case... It's just a shame you have to make a song and dance about everything these days before any action gets taken. What if you can't sing, and what if you can't dance?? (metaphorically speaking of course)