NTL Remote

calicopie · 02-01-2006, 14:28

My small child managed to lose our new NTL remote for our Samsung box.

I bought a new one off ebay which seems to be in good working order but won't work with our box. Does it need reprogramming? The red led lIght is coming on when I press the buttons but isn't having any effect on the box.

Can anyone help?

jellybaby · 02-01-2006, 14:57

Why didn't you just contact NTL, They would have shipped you out a new one for a small price.

quadplay · 02-01-2006, 15:20

Hi calicopie, and

to CF!

If the one you bought from eBay is black in colour, rather than the dark blue of the original remote, you've got the wrong type - there are two types of remotes for ntl boxes, and they aren't compatible.

As jellybaby said though, if you call Customer Services you can get a new remote (which will also control your TV) sent to you for (I think) £20.

brad22000 · 02-01-2006, 15:24

I have also just had a Samsung box but my remote worked straight away, maybe you brought an older remote, i don`t know if your awere but there are two models. If you have a look at item 5846166094 on Ebay this remote is definatly compatable with your box.
Hope this helps you, Happy New Year, Brad.

Scottish_gal786 · 02-01-2006, 16:23

if you call ntl they send you one out for abt Ã‚Â£15

calicopie · 02-01-2006, 23:29

wow, thanks for all the replies.

I think I may have got the wrong box

.

The one I got is black not blue (although I could have sworn our lost one was black too...)

Never mind it only cost me Ã‚Â£3 inc. postage.

I'll get onto ntl tomorrow <sigh>

quadplay · 02-01-2006, 23:48

You could always relist it on eBay!

Aloysious · 03-01-2006, 13:15

I had a new remote free from NTL when the old one become defective. I was threatened with all sorts of punishments if they found that the old one was not broken when I returned it to them. Must have been defective because I didn't hear anything else from them.

o0herbie · 03-01-2006, 13:30

Quote:

Originally Posted by Aloysious

I had a new remote free from NTL when the old one become defective. I was threatened with all sorts of punishments if they found that the old one was not broken when I returned it to them. Must have been defective because I didn't hear anything else from them.

We did the same - you don't really think that with customer service like that, that they've got time to check?