15-09-2005, 17:09
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#1
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Inactive
Join Date: Sep 2005
Posts: 13
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Is these right
Is these right or are they taking the ppppp
The remote for my TV box is broken
All I get is a red light I phoned NTL
For a new one and they say they want £15
For it I already pay them about £90 to £100
A month for TV PHONE and BROADBAND
Now they want £15 for a f***********king
Remote they have got to be joking
All the girl could say was if I see a NTL man
Ask if he as got one in his van ????????????
Bloody hell so what to I do jump in to my car
And chase NTL vans around the town
fffffffffffffffffffffff me they are a joke
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15-09-2005, 17:15
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#2
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Legal Alien
Join Date: Jun 2003
Services: Cablevision
Posts: 8,163
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Re: Is these right
How long have you had your remote / service?
It is kind of right to prevent multiple replacements for people who are just careless or prone to destroying them, but if it is long term wear and tear then they should be free.
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15-09-2005, 17:18
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#3
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Look into my eyes
Join Date: Mar 2005
Location: bolton
Age: 39
Services: non
wife took control
Posts: 5,280
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Re: Is these right
welcome to cf
they should send you one, with a bag to return the broken one
the £15 is if you dont return the broken one
i'm sure somebody will verify this 
__________________
please excuse my written english it has never bin my stongpoint
once you have eliminated the impossible whatever left however improbable must be the truth
www.vforum.me.uk
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15-09-2005, 17:20
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#4
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Long John Silver wannabe
Join Date: Jun 2003
Location: Treasure Island
Age: 62
Services: NTL cable 20mb Broadband, V+ package.
Posts: 1,951
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Re: Is these right
Tell them you want a free replacement or you will end your subscription, i've never paid for a new remote or K/B.
Oh and  to cable forum.
__________________
If it ain't broke don't fix it
AKA mailmiser the original sig.
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15-09-2005, 17:23
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#5
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Inactive
Join Date: Sep 2005
Posts: 13
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Re: Is these right
Quote:
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Originally Posted by SMHarman
How long have you had your remote / service?
It is kind of right to prevent multiple replacements for people who are just careless or prone to destroying them, but if it is long term wear and tear then they should be free.
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I'v had it for about 5 years they can get stuffed i an't
giving them £15 even if i do have to chase NTL vans to get one
for free 
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15-09-2005, 17:26
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#6
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Legal Alien
Join Date: Jun 2003
Services: Cablevision
Posts: 8,163
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Re: Is these right
Tell them the existing one is available to take away and for them to refurbish and repair and that it is wear and tear from 5 years use that has resulted in the need for replacement.
Otherwise use the responsetek thingy on here (or use that also) that should highlight this issue to mgmt, after all a selling point of NTL is that they cover the maintainance of your STB, now being as the STB functionality is seriously impaired without a remote control you would naturally assume that the maintainance would include maintainance of the Remote.
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15-09-2005, 17:27
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#7
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cf.geek
Join Date: Mar 2005
Location: here
Age: 39
Services: Sky, ukonline 16Mb ADSL, BT Phone.
Posts: 628
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Re: Is these right
Quote:
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Originally Posted by computerkiller
I'v had it for about 5 years they can get stuffed i an't
giving them £15 even if i do have to chase NTL vans to get one
for free |
Still you can always keep on watching the one channel now, since they can get stuffed!
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15-09-2005, 17:44
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#8
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Inactive
Join Date: Sep 2005
Posts: 13
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Re: Is these right
Quote:
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Originally Posted by sollp
Still you can always keep on watching the one channel now, since they can get stuffed!
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nop i got the wife i thought thats was what she was for 
now all you women in here are going to give me a kicking
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15-09-2005, 18:35
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#9
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cf.geek
Join Date: Mar 2005
Location: here
Age: 39
Services: Sky, ukonline 16Mb ADSL, BT Phone.
Posts: 628
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Re: Is these right
Quote:
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Originally Posted by computerkiller
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TuT, Tut,
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15-09-2005, 18:41
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#10
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He's a boy called Sean
Join Date: Nov 2003
Location: Leeds, UK
Age: 28
Services: NTL 4Meg BB, Family Pack, Phone
Posts: 412
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Re: Is these right
Have you tried changing the batteries?
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15-09-2005, 19:15
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#11
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while(!naked){--clothes}
Join Date: Mar 2004
Location: Glasgow, Scotland
Services: anything for a new job
Posts: 4,086
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Re: Is these right
change the batteries, and if that does not fix it, then they will charge you £15 if they say it does not need repaired.
I have had 2 replacement controllers, without any cost.
ik
__________________
Let me guess, you picked out yet another colorful box with a crank that I'm expected to turn and turn until OOP! big shock, a jack pops out and you laugh and the kids laugh and the dog laughs and I die a little inside.
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15-09-2005, 19:52
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#12
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cf.mega poster
Join Date: Jun 2003
Age: 40
Posts: 5,569
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Re: Is these right
The £15 charge is for the remote if it's found not to be faulty hence the bag to return it to ntl so it can be tested. Many customer don't check the batteries and so were returning remotes that worked perfectly well. It's amazing how many customers suddenly say they don't want a remote sending when advised of the charge if it works. If yours is genuinely broken then you won't be charged.
__________________
Cantona The King 
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