TiVo Has anyone reduced their package size whilst in contract?

pop80_uk · 04-09-2012, 21:34

Hi everyone,
Need some advice, we currently have XL TV Tivo, XL Broadband and Telephone, my partner signed up to the deal when we moved in on a 18 month contract, we still have 6 months to run.

Problem is the service has been shocking on the TV and the cost increasing, we are also at a point where are situation has changed.

We would like to reduce the package to L TV and L broadband to save some money.

Has anyone had any success doing this?
Which department should I write to ? contact?
Will I have to pay a fee as im in contract?

Thanks!

nicko · 04-09-2012, 22:15

Just ring them up, you can change packages within the minimum contract but you may lose any special discount that you got when signing up.

pop80_uk · 04-09-2012, 22:23

They gave us 3 months for half price, so it was not an amazing deal, will they ask for the money back?

Risco · 05-09-2012, 00:26

Quote:

Originally Posted by pop80_uk

They gave us 3 months for half price, so it was not an amazing deal, will they ask for the money back?

No, they probably extended your contract.

v0id · 05-09-2012, 06:57

You could look into asking to switch to one of their 'collection' packages to see if that would be cheaper

http://store.virginmedia.com/bundles...llections.html

gcollins · 05-09-2012, 08:10

I reduced our package due to a change in circumstances; we had to reduce costs.

No affect to anything, we came down to TV L and BB L (even though we are still on 20meg - from BB XL which is now 30meg) and we have saved the best part of thirty pounds a month.

The rule as far as contract as I was told by the helpful lady was "new equipment - new contract" - simple as.

daveyg99 · 05-09-2012, 14:57

Yes,
From XXL to L recently to save some money during the lean times.

I received a new contract for 12 months as my minimum term expired. I argued the point a downgrade did not constitute a new contract. VM agreed and made the new contract null and void - It's a downgrade of services after all and should not affect your existing contract.

Picto · 05-09-2012, 19:30

I went from XL to M tv as except from football everything I recorded seemed to be on the basic package channels. Got a new laptop recently so not missing ESPN as virgin's fibre-optic broadband has given me access to every football match on the planet.

I phoned the 'thinking of leaving' option. They reduced my bill by Â£20 and I also got a phoneline with free weekend calls installed for zilch which I never had before.

greyposter · 11-09-2012, 19:47

On another tack,has anyone got a direct link to upgrading to 'Sports on line ? Can't phone due to a problem with my speech.
Thank you.

MarkC1984 · 11-09-2012, 20:49

It should be in My Virgin Media, under My Offers.

greyposter · 11-09-2012, 22:42

Cheers,job done.