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Smartcard issues?
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Old 16-07-2012, 19:12   #1
Begize
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Smartcard issues?

When I got my TiVo installed, I had my old SA V+ moved into the bedroom. It was fine at first but then the noise of the hard drive started to annoy me at night so I began leaving it unplugged and only re-connecting the power when I wanted to watch something.

The last few times, when I've plugged it in, it's come up with a warning that the Smartcard is invalid. Doing the remove - reinsert doesn't clear it but usually, if I leave the box on sometimes it suddenly decides it's OK after and hour or so. Unfortunately it doesn't always, quite often it says channels I do have in my package aren't subscribed and a few times it won't work at all and I've rung faults who just re-activate it and all is well.

Is something wrong or do cards / boxes get "dropped" off the system if they're not seen online for a while? I sometimes don't plug the V+ in for over a month, but it's really annoying when I do want to watch something and it decides to not work.
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Old 16-07-2012, 19:48   #2
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Re: Smartcard issues?

The cards expire if they aren't connected to the network regularly. Next time it happens, try this:

Home -> Help -> Virgin TV -> Got a problem? -> TV Care -> Go to TV Care -> I'm getting error messages
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