Originally Posted by denphone
Did you fall out of bed on the wrong side this morning as Victor seems to be making a fine comeback.
No I am quite happy.Perhaps I spend to much time in the States were customer services is King I come back here and it does for the most part not exist.
A example. I want a pair of Crocs ( Ok but I love them ) In to my local UK store it went like this.
ME "Have you size 8 in this style please" Reply "If its not out we dont havit"
I walked out.I hate shopping at the best of times.
Ok I think wait till I get state side and waste time going to the mall to get some ( + she who must be obeyed spending even more money & time
So I did - thought it must be my VERY unlucky day.
Went in to shop wall full of them except the size/colour I wanted.
Was going walk out but was asked if I needed help. Said what I wanted heres the difference.
O my gosh I am so sorry we should have all sizes out. So very sorry sir. please take a seat would you like a cold drink, I will sort it now. So very sorry this have NEVER happen before ( true or not I don`t know)Wait 5 minutes or so.We are out of that one. I see you are wearing them you are sure of your size ? In that case I will order them in for you, are you here for long. It will take 24 hrs to get them. Can I deliver them to you ?
So come Virgin on a one to one customer services have been for me great. How ever as a company little things let them down