TiVo Tivo Update - Page 2

Harryn9000 · 14-06-2012, 13:32

thanks for help ben it was something i had recorded a few days ago just watching it when box updated

Itshim · 14-06-2012, 13:52

Quote:

Originally Posted by denphone

Did you fall out of bed on the wrong side this morning as Victor seems to be making a fine comeback.

No I am quite happy.Perhaps I spend to much time in the States were customer services is King I come back here and it does for the most part not exist.
A example. I want a pair of Crocs ( Ok but I love them ) In to my local UK store it went like this.
ME "Have you size 8 in this style please" Reply "If its not out we dont havit"
I walked out.I hate shopping at the best of times.
Ok I think wait till I get state side and waste time going to the mall to get some ( + she who must be obeyed spending even more money & time )
So I did - thought it must be my VERY unlucky day.
Went in to shop wall full of them except the size/colour I wanted.
Was going walk out but was asked if I needed help. Said what I wanted heres the difference.
O my gosh I am so sorry we should have all sizes out. So very sorry sir. please take a seat would you like a cold drink, I will sort it now. So very sorry this have NEVER happen before ( true or not I don`t know)Wait 5 minutes or so.We are out of that one. I see you are wearing them you are sure of your size ? In that case I will order them in for you, are you here for long. It will take 24 hrs to get them. Can I deliver them to you ?

So come Virgin on a one to one customer services have been for me great. How ever as a company little things let them down

denphone · 14-06-2012, 13:56

Quote:

Originally Posted by Itshim

No I am quite happy.Perhaps I spend to much time in the States were customer services is King I come back here and it does for the most part not exist.
A example. I want a pair of Crocs ( Ok but I love them ) In to my local UK store it went like this.
ME "Have you size 8 in this style please" Reply "If its not out we dont havit"
I walked out.I hate shopping at the best of times.
Ok I think wait till I get state side and waste time going to the mall to get some ( + she who must be obeyed spending even more money & time )
So I did - thought it must be my VERY unlucky day.
Went in to shop wall full of them except the size/colour I wanted.
Was going walk out but was asked if I needed help. Said what I wanted heres the difference.
O my gosh I am so sorry we should have all sizes out. So very sorry sir. please take a seat would you like a cold drink, I will sort it now. So very sorry this have NEVER happen before ( true or not I don`t know)Wait 5 minutes or so.We are out of that one. I see you are wearing them you are sure of your size ? In that case I will order them in for you, are you here for long. It will take 24 hrs to get them. Can I deliver them to you ?

So come Virgin on a one to one customer services have been for me great. How ever as a company little things let them down

As well as being a fine actor Itshim poetry seems to be a strong point with you as well dear chap.

Itshim · 14-06-2012, 14:22

Quote:

Originally Posted by denphone

As well as being a fine actor Itshim poetry seems to be a strong point with you as well dear chap.

All true I promise. You really must go there ( Not NEW YORK the exception to the rule I am afraid) possibly the most rude people in the States.

andy_m · 15-06-2012, 06:26

I hate to say this, because I appreciate that it makes me sound like a grumpy old man, but I cannot stand fawning customer service of the sort you've experienced in nyny. I have an expectation that if they have it then it'll be on display, and therefore an expectation that if I don't want to interact with some cloying sales assistant then I don't have to. I can't stand shopping either, so the very least I ask is that I be left alone to do it.

Itshim · 15-06-2012, 07:59

Quote:

Originally Posted by andy_m

I hate to say this, because I appreciate that it makes me sound like a grumpy old man, but I cannot stand fawning customer service of the sort you've experienced in nyny. I have an expectation that if they have it then it'll be on display, and therefore an expectation that if I don't want to interact with some cloying sales assistant then I don't have to. I can't stand shopping either, so the very least I ask is that I be left alone to do it.

Normally I would totally agree with you. I tend to go self service which this shop was ( Really) The guy - guess the owner was really "upset " about stock not being filled up . I just would like please & thank you to be used more often and that ALL service industries remember that we the customer put food on the table. Is that really to much to ask

tweetiepooh · 15-06-2012, 09:11

There are ways to reply to customers. If a customer asks about stock then just check, even if you know (or think you know) the stock out is what you have, just checking makes the customer feel important and may mean they come back.

Itshim · 15-06-2012, 11:42

Quote:

Originally Posted by tweetiepooh

There are ways to reply to customers. If a customer asks about stock then just check, even if you know (or think you know) the stock out is what you have, just checking makes the customer feel important and may mean they come back.

Very true -pity more people do not follow this simple but keep customer happy approach