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What a waste of our time
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Old 24-03-2012, 21:57   #31
Bentex
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Re: What a waste of our time

Guys who are still asking for a link. He already said he confused the activation and installation fees.

I totally understand him because at first look I did too!!

It maybe good PR if VM made there packages and prices more simple. But people will always get interested in the product first if they think they are getting a bargain or saving money.

Tim gives good advice, call them up and say you want to go to Sky or BT vision. You feel they'll offer you a better deal. You might not get the deal you are after straight away and you'll have to give notice to have your equipment disconnected. Before that time comes they'll get in contact with you and offer all sorts of bargain deals for you to stay on.

It happened to me, but I didn't take up a free offer of Tivo (d'oh!). I went to Sky+ HD...then the offer sky gave me wasn't very good!! So I called up VM and got an 'ok offer'. Not as good as the previous (but I was still under contract).

Don't make the same mistake as me! Call to cancel...and see what offers you get.

Good luck!
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Old 25-03-2012, 20:09   #32
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Re: What a waste of our time

Hi Bendex, thank you for your help. to other members, the link is spread over several different pages of Customer offers, its very confusing.

It drove nuts trying to post a link for my very good friends on here.

On the existing customers list it clearly states ONCE AGAIN.

250 Box Free but £5.00 per month

1TB £49.99 instal £5.00 per month.

Thats quite simple, until you try ordering it.

And on another page on customer services it clearly states

Full Package, Tivo boxes FREE INSTALL AND ACTIVATION.

Why doesn't VM get there act sorted, and tell there sales staff, of is some gimmick to sell the damn stuff.
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Old 25-03-2012, 20:38   #33
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Re: What a waste of our time

I have a V+ box. which is not activated as I have only M TV which is free because i have phone & L broadband. I have asked if I could have my V+ box activated again & I was tiold I would have to pay another £14 & take out a L TV package. I have been with the company since the beginning. I had downgraded as I felt my package was to expensive . I miss my on demand etc. I would be willing to pay the extra for the box. I wish I could get someone from my own country to talk to me & understand
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Old 25-03-2012, 20:52   #34
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What's this 250 box you speak of?
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Old 26-03-2012, 08:24   #35
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Re: What a waste of our time

Quote:
Originally Posted by Arthurgray50@blu View Post
Hi Bendex, thank you for your help. to other members, the link is spread over several different pages of Customer offers, its very confusing.

It drove nuts trying to post a link for my very good friends on here.

On the existing customers list it clearly states ONCE AGAIN.

250 Box Free but £5.00 per month

1TB £49.99 instal £5.00 per month.

Thats quite simple, until you try ordering it.

And on another page on customer services it clearly states

Full Package, Tivo boxes FREE INSTALL AND ACTIVATION.

Why doesn't VM get there act sorted, and tell there sales staff, of is some gimmick to sell the damn stuff.
Arthur,

As VM do not do a 250gig box you clearly must of read it wrong...
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Last edited by kop32; 26-03-2012 at 08:39.
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Old 26-03-2012, 12:07   #36
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Re: What a waste of our time

Quote:
Originally Posted by kop32 View Post
Arthur,

As VM do not do a 250gig box you clearly must of read it wrong...
I've just worked out what Arthur means

It does say 250 for the small Tivo but its followed by hours
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Old 09-04-2012, 11:48   #37
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Re: What a waste of our time

Just a footnote on the subject in january i got the 500gb TiVo box installed and VM cherged me NO activation or install fee and knocked £7 a month off my bill for two years expires jan 2014 to more then cover the TiVo fee.
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Old 09-04-2012, 20:29   #38
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Re: What a waste of our time

Quote:
Originally Posted by richard1960 View Post
Just a footnote on the subject in january i got the 500gb TiVo box installed and VM cherged me NO activation or install fee and knocked £7 a month off my bill for two years expires jan 2014 to more then cover the TiVo fee.
Thats a good deal mate.....
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Old 11-04-2012, 03:57   #39
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Re: What a waste of our time

We had a basic box in one room with the medium package. We went to the virgin media shop and told the guy we wanted Tivo box in another room, upgrade to XL and Sky sports + we upgraded the phone to the all calls. The guy told us that we would have to pay £49.95 for instilation but when he phoned it through, was told no instiltion charge.

It kind of helps seeing the person who is serving you as aposed to it just being a nameless voice on the end of the line.
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Old 13-04-2012, 23:02   #40
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Re: What a waste of our time

Quote..."just being a nameless voice on the end of the line. "

Aye! that's a good point, we were getting so many different offers while we were in the process of returning to VM, I made a point of asking the persons name I was talking to.

It worked, as after that the communication improved a great deal
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