TiVo : Trying to add tv service

[data0002]

Hi all

I already have virgin 50mb broadband and their telephone service, when trying to add 2 x 500mb tvio box's cs want a £99 install fee, so i tried to add them via on-line by upgrading my package section. Which say i only need to pay £49.?? install, i went ahead and ordered them, but got an email back from virgin saying that i already have the services which i don't. phone cs back up but they keep saying i have to pay £99 install. so where do i go from here. and how do i get them to do the £49 install which i am happy to pay.

Thanks for looking and any info you can give

[Digital Fanatic]

Originally Posted by data0002

Hi all

I already have virgin 50mb broadband and their telephone service, when trying to add 2 x 500mb tvio box's cs want a £99 install fee, so i tried to add them via on-line by upgrading my package section. Which say i only need to pay £49.?? install, i went ahead and ordered them, but got an email back from virgin saying that i already have the services which i don't. phone cs back up but they keep saying i have to pay £99 install. so where do i go from here. and how do i get them to do the £49 install which i am happy to pay.

Thanks for looking and any info you can give

You should only be paying £49 install for both those boxes. Are you speaking to offshore or UK? The system should only allow one charge anyway I believe?

[data0002]

it sounded like a uk center. when i phoned them back and went through the website upgrade with them while they were on the phone they couldn't understand why the website was saying one thing and their system was saying something else

[Digital Fanatic]

Originally Posted by data0002

it sounded like a uk center. when i phoned them back and went through the website upgrade with them while they were on the phone they couldn't understand why the website was saying one thing and their system was saying something else

You know what, I've just realised you already have Phone and broadband, so it's correct. Installation is £49 for one box, then any additional on top are an extra £49.

Any subsequent TiVo box purchases in the same order will be charged at £49.95

check the T&C's on this page: http://shop.virginmedia.com/existing...x-upgrade.html

[data0002]

ok thanks for your help but i still think their website under upgrading your package should say that under fees not just the install fee of £49

[Digital Fanatic]

Originally Posted by data0002

ok thanks for your help but i still think their website under upgrading your package should say that under fees not just the install fee of £49

It's not very clear, I agree.

[data0002]

i also tried to add 1 x tivo and 1 x hd box which said install £49 hd £0 so if hd came up on list so should the the second tivo box should do as well