TiVo : VM Tivo Issues

[kmufc77]

First of all, i apologise if these questions has been asked before,i just want some quick answers before the weekend ends



Hi guys

Ive had my Tivo installed since Xmas and im getting annoyed with some of the picture quality and some channels with audio out of sync

All the channels = Channel 5 / +1 /USA etc all have what can be described as bad Pixelation where you can see the pixels like when you watch streaming online if you get me?

I read somewhere the Channel 5 progs with bad pixelation is a problem with the broadcaster which is currently being fixed,not sure if this is true?

Also tonight SKY Living Loves channel is showing Pixelation with the CSI programs,On Demand sometimes has this problem

Also ITV1 HD is always out of sync and a couple other channels are out of sync sometimes, apparently the ITV1 HD out of sync is a national problem,not sure if this is true

I was previously with SKY for 2 years and didnt have any of these issues with these channels

I have a engineer coming round Tuesday,but i know how VM work and never admit to having any problems,i read loads of reports with ppl having the same issues im having as well

What im wondering are these problems that common at present with these channels?, be interested to hear from other Tivo users here and if they are having these problems lately with there Tivo boxes


Edit: What i have noticed is when the 2 Tivo Boxes where installed the engineer ran the connection from my BB connection which is up stairs,so he used a splitter box to connect to the BB connection and then run the cable into the bedroom where another splitter box was added to then run a cable downstairs to the front room,not sure if having splitter boxes make a difference?

[Digital Fanatic]

Channel 5 and ITV are know issues with the broadcasters - do a search online for Sky also.

You shouldn't be having problems with Sky Living Loves or your On Demand, so an engineer should be able to rectify that problem, poss poor signal quality.


Channel 5 have crammed too many channels on to their transponder on satellite (since 5+1 launched on satellite) and this is causing picture issues - 5 HD is ok though.

ITV HD have confirmed to customers that they are aware of the sound sync issues.

[jb66]

How did you get an engineer? Did the call centre say there was a signal issue

[kmufc77]

Originally Posted by jb66

How did you get an engineer? Did the call centre say there was a signal issue

On the forums,i refuse to ring up VM CS and speak to foreign call centre staff who cant understand you.

And without sounding arrogant,i dont need CS to tell me there is/isnt a problem,im fairly savy with TVs/gadgets/PCs etc,i know i have issues either with the box, my internal cabling or the Green Box outside.

As mentioned i had no issues at all when i had SKY 2 months back which i had for 2 yrs,im starting to regret swapping over.

[jb66]

I know I couldn't fix any of those issues, sounds like normal service at the moment.

on demand does pixelate sometimes. Channel5 etc have issues and itv has been out of sync for ages.

[kmufc77]

Originally Posted by jb66

I know I couldn't fix any of those issues, sounds like normal service at the moment.

Hi,sorry to sound dumb,can you elaborate on what you mean ?

[jb66]

All those issues aren't fixable by a tech, there faults deeper in the network, that's why I wondered what the forums seen that was faulty to send a tech

[passingbat]

Originally Posted by kmufc77

All the channels = Channel 5 / +1 /USA etc all have what can be described as bad Pixelation where you can see the pixels like when you watch streaming online if you get me?



Also ITV1 HD is always out of sync

I have the above problems 5 USA and 5* are really, really bad and seriously detracts from the shows I watch on those channels. Channel 5 ought to be fined (if that's possible) for this; it's that bad.

[kmufc77]

Hi.

I made this thread a while ago, im still getting very poor quality with the channel 5 channels, very annoying.

Does anyone know if this is going to fixed in the future?

[Harryn9000]

well i had problem with tivo and causing my signal to be to high and it need to be decreased to give me better picture quality the device i got did it for quite a few months untill i started to get problems with internet which seemed to be related to this device and it got turn off now my picture is spot on but that was after about 3 or 4 tech fellas coming out that i got the device fitted to sort it

[Stephen]

Originally Posted by kmufc77

Hi.

I made this thread a while ago, im still getting very poor quality with the channel 5 channels, very annoying.

Does anyone know if this is going to fixed in the future?

The channels in the 5 group are the same on all providers since they added the +1 channel and possibly others.

[spiderplant]

Originally Posted by kmufc77

Does anyone know if this is going to fixed in the future?

Some work was done last week that should have improved it somewhat. They do have a plan to fix it completely, but I don't know when.