VOD banned from virgin media support forum for complaining about 3dondemand fault - Page 6

Peter_ · 26-01-2012, 20:44

Quote:

Originally Posted by Tim Deegan

To be honest Peter. I think he dislikes the fact that you are getting involved, and doesn't have a problem with actual experts.

There seems to be too much jumping to the defence of VM, by some VM employees, rather than actually being constructive by helping the customer who is actually paying for a service they don't get.

So lets concentrate on constructive posts, that may actually help VM customers who are experiencing problems.

You do remember that Virgin media are actually making me redundant so I am not jumping to their defence just pointing out who is the real expert with regards our set top boxes, if you ever have any questions he is your guy.

spiderplant · 26-01-2012, 22:38

Quote:

Originally Posted by Tim Deegan

So which boxes are causing the problem?

The V+ and V-HD boxes have the format check.

Quote:

Originally Posted by Tim Deegan

And if the TIVO box isn't causing the problem, then I presume the gradual change over to the TIVO will cure any existing problems?

It would, but the problem is going to go away shortly anyway.

Tim Deegan · 26-01-2012, 22:49

Quote:

Originally Posted by Peter_

You do remember that Virgin media are actually making me redundant so I am not jumping to their defence just pointing out who is the real expert with regards our set top boxes, if you ever have any questions he is your guy.

Well there was no need to be so agressive in your post towards him then.

Like I said, lets be more constructive.

---------- Post added at 22:49 ---------- Previous post was at 22:47 ----------

Quote:

Originally Posted by spiderplant

The V+ and V-HD boxes have the format check.

It would, but the problem is going to go away shortly anyway.

So wouldn't the quick fix be to just upgrade those with problems to the TIVO straight away?

Digital Fanatic · 27-01-2012, 01:11

Quote:

Originally Posted by Tim Deegan

Well there was no need to be so agressive in your post towards him then.

Like I said, lets be more constructive.

---------- Post added at 22:49 ---------- Previous post was at 22:47 ----------

So wouldn't the quick fix be to just upgrade those with problems to the TIVO straight away?

If you read the post Peter was replying to, then you'll understand his reply. We are not here to be barked at either you know.

Tim Deegan · 27-01-2012, 01:32

Quote:

Originally Posted by Digital Fanatic

If you read the post Peter was replying to, then you'll understand his reply. We are not here to be barked at either you know.

Yes I know that. Although you do have to make some allowance for the fact that he was very angry about the way he had been treated in the VM forum. So it would have been a good idea to try and calm him down rather than wind him up even more.

It is far easier to lose customers than to win them over. And for each one you lose, there could be another 20 who he tells about his bad experience.

Peter_ · 27-01-2012, 05:41

Quote:

Originally Posted by Tim Deegan

Yes I know that. Although you do have to make some allowance for the fact that he was very angry about the way he had been treated in the VM forum. So it would have been a good idea to try and calm him down rather than wind him up even more.

It is far easier to lose customers than to win them over. And for each one you lose, there could be another 20 who he tells about his bad experience.

I think you are mistaking who I replied to which was not the OP for this particular post, the poster I was answering could not understand why Spiderplant answered as he and most people on here do not realise that his job is set top boxes and no one knows more about them than him.

As for upgrading right away they have to test or get many complaints.

RichardCoulter · 27-01-2012, 20:35

Quote:

Originally Posted by Tim Deegan

I agree Mick.

Like you said he is a customer who is paying for a service that he isn't getting. So at the very least the provider must be in breach of contract.

If anyone wasn't receiving broadband or any TV channels, then they would be on the phone on a daily basis to ask what was going on. So it sounds like they banned him because he was publicly complaining, which doesn't put them in a good light.

If he gets really upset at not getting the service he is paying for, and goes to BBC Watchdog, then VM will really have something to worry about, because they will lose potential sales with that sort of bad publicity.

Agreed.

Quote:

Originally Posted by Sirius

I agree and he should not have been banned. The infraction system on here is a good example of a system that should have been used instead of a simple ban.

"Infraction" is one of my favourite words. Did you know that it is derived from Latin and has been used since about 1615?

Quote:

Originally Posted by martyh

this thread makes me so glad i don't have high def ,3d ,flat screen ,plasma screen,web enabled or any other type of telly apart from a old toshiba with a humungous tube in it

.Seriously guys are these new types of tv worth the hassle

I have yet to upgrade to one.

Quote:

Originally Posted by Tim Deegan

To be honest Peter. I think he dislikes the fact that you are getting involved, and doesn't have a problem with actual experts.

There seems to be too much jumping to the defence of VM, by some VM employees, rather than actually being constructive by helping the customer who is actually paying for a service they don't get.

So lets concentrate on constructive posts, that may actually help VM customers who are experiencing problems.

---------- Post added at 18:09 ---------- Previous post was at 18:08 ----------

I accept that may be the case. But it doesn't help if you have one of those models does it?

Indeed.

Hom3r · 27-01-2012, 20:43

Quote:

Originally Posted by Stephen

Not sticking up for VM here, but the issue according to Spiderplant is with the TVs themselves not sending the right signal to support the side by side 3D from VM. All VM did was update their support of HDMI 1.4 standards for 3D.

VM are working on a small fix to remove the request for the format check, which they really shouldn't have to do. I personally would also be on to the TV manufacturer to request they work on a firmware update to correct the issue from their end.

In my opinion it's easier for VM to do a fix rather than the many TV MFGs. Plus the box connects to the TV so should work without firmware updates with most people wouldn't know how to upgrade, myself included.

danmckenzie · 28-01-2012, 09:25

Quote:

Originally Posted by Hom3r

In my opinion it's easier for VM to do a fix rather than the many TV MFGs. Plus the box connects to the TV so should work without firmware updates with most people wouldn't know how to upgrade, myself included.

Got to agree most people would have no idea what you were talking about if you asked them about firmware, just look how many millions the goverment have had to spend trying to explain the digital switchover and still their are people who dont get it.
There are plenty of people out there who think they are watching HD content just because their TV has an HD ready sticker on it.
So expecting non tech savvy people to keep their TVs firmware up to date is just a pipe dream at this moment in time.

andy_m · 28-01-2012, 10:04

I wouldn't have a clue how to go about doing it, either. My TV is only connected to my Tivo, and doesn't have any usb ports-how would I go about getting the latest firmware onto it?

spiderplant · 28-01-2012, 11:01

Quote:

Originally Posted by andy_m

I wouldn't have a clue how to go about doing it, either. My TV is only connected to my Tivo, and doesn't have any usb ports-how would I go about getting the latest firmware onto it?

Check on the manufacturer's support website. Though personally I'd leave well alone if I didn't have a problem.

gondalio · 29-03-2012, 16:31

it's not that simple VM doing a software update, there's a process which takes time and money. it is a lot quicker to do a firmware upgrade on your TV if you know how