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Broken STB and NO engineer availbility
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Old 10-01-2012, 17:33   #1
jfknight
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Thumbs down Broken STB and NO engineer availbility
After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY in my (KT14) area at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!
Last edited by jfknight; 10-01-2012 at 17:42.
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Old 10-01-2012, 17:43   #2
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Re: Broken STB and NO engineer availbility
Quote:
Originally Posted by jfknight View Post
After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!
Might be a problem with quota being loaded on to the system, the agent should have asked his/her manager to contact the quota team.
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Old 10-01-2012, 17:44   #3
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Re: Broken STB and NO engineer availbility
Is it possibly an outage as that may account for the lack of engineers.
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Old 10-01-2012, 17:46   #4
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Re: Broken STB and NO engineer availbility
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Is it possibly an outage as that may account for the lack of engineers.
Could be...
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Old 10-01-2012, 17:55   #5
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Re: Broken STB and NO engineer availbility
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Could be...
I take it your not in work then.
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Old 10-01-2012, 19:26   #6
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Re: Broken STB and NO engineer availbility
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I take it your not in work then.
No, off today
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