25-12-2011, 09:55
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#1
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cf.geek
Join Date: Jan 2008
Posts: 742
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Kinda angry right now
Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...
Connected it all up, and... Error 3014. A bit of Googling seems to suggest that 3014 means VM have deactivated my smartcard even though I'm still a subscriber.
Icredibly angry about it really. Even if Im not activly using a service, I should be able to get that service as long as I am subscribed to it, and my bills are current (which they are). Virgin had no right AT ALL to deactivate my service (well theres probably something in the legalese that says they have every right, but Im sure you know where Im coming from).
__________________
Algebra is great.
For a food-dish, of radius Z, and thickness A, you can say it is PI*Z*Z*A
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25-12-2011, 10:07
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#2
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 16,274
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Re: Kinda angry right now
You moan at them yet have you actually rang them up? It could be a simple mistake or a simple fault..
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25-12-2011, 10:08
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#3
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Warrington Wolves
Join Date: Jul 2007
Location: As far away from carlwaring as possible
Age: 52
Services: See above
Posts: 9,823
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Re: Kinda angry right now
Quote:
Originally Posted by Milambar
Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...
Connected it all up, and... Error 3014. A bit of Googling seems to suggest that 3014 means VM have deactivated my smartcard even though I'm still a subscriber.
Icredibly angry about it really. Even if Im not activly using a service, I should be able to get that service as long as I am subscribed to it, and my bills are current (which they are). Virgin had no right AT ALL to deactivate my service (well theres probably something in the legalese that says they have every right, but Im sure you know where Im coming from).
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I think it happens if the network does not see the box for an extended time. Probably needs a re hit.
__________________
I post on this site in my own time. Any posts by me should not be taken as representing my employer Virgin Media's it's positions, strategies or opinions.
My Broadband Quality Monitor
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25-12-2011, 10:22
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 4,635
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Re: Kinda angry right now
Quote:
Originally Posted by Sirius
I think it happens if the network does not see the box for an extended time. Probably needs a re hit.
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That's exactly what the problem is. It should get fixed automatically in a few hours, or if you speak to faults they can send the hit manually.
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25-12-2011, 10:23
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#5
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cf.geek
Join Date: Jan 2008
Posts: 742
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Re: Kinda angry right now
Eh, phone them up? Its Christmas day 
They are closed aint they?
__________________
Algebra is great.
For a food-dish, of radius Z, and thickness A, you can say it is PI*Z*Z*A
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25-12-2011, 10:44
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#6
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cf.mega poster
Join Date: Jun 2003
Posts: 4,635
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Re: Kinda angry right now
Quote:
Originally Posted by Milambar
They are closed aint they?
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I think they are open every day.
Thinking about it, you may even be able to fix this yourself with Fix It Assistant in the menus. Press Home-9-2-9-1
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25-12-2011, 10:52
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#7
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 16,274
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Re: Kinda angry right now
I would have thought that xmas morning would be a busy time for them 
I'm sure though that Spiderplant can help as he has done for many before you
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25-12-2011, 10:58
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#8
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cf.geek
Join Date: Jan 2008
Posts: 742
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Re: Kinda angry right now
All fixed now, thanks, I did phone them up, and they were indeed open. They fixed the issue over the phone by "sending some signals to your box."
And Merry Christmas one and all.
__________________
Algebra is great.
For a food-dish, of radius Z, and thickness A, you can say it is PI*Z*Z*A
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25-12-2011, 10:59
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#9
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 16,274
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Re: Kinda angry right now
Good news..
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25-12-2011, 11:12
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#10
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,848
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Re: Kinda angry right now
Quote:
Originally Posted by Milambar
Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...
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I hope that you were only angry with yourself as the STB was in the cupboard until today. 
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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25-12-2011, 12:12
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#11
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cf.geek
Join Date: Apr 2007
Location: Luton
Services: TV XL, TiVo, Phone XL, L broadband, Sky Sports & Movie HD pack
Posts: 969
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Re: Kinda angry right now
Quote:
Originally Posted by Masque
I hope that you were only angry with yourself as the STB was in the cupboard until today. |
Why are you not at home guys tucking into that Xmas turkey
__________________
Mad as a Hatter
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25-12-2011, 12:56
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#12
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,848
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Re: Kinda angry right now
Quote:
Originally Posted by mlayzell
Why are you not at home guys tucking into that Xmas turkey |
I am at home and have been since Friday.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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25-12-2011, 13:18
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#13
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cf.mega poster
Join Date: Jan 2009
Location: newcastle upon tyne
Age: 47
Services: crappy sky+ tv
crappy BT internet and phone
still got my VM mobile
Posts: 9,086
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Re: Kinda angry right now
Quote:
Originally Posted by Masque
I am at home and have been since Friday. |
Lazy bugger get back to work
__________________
"Give a man a fire and he's warm for the day, but set fire to him and he's warm for the rest of his life."
Terry Pratchett, Jingo
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25-12-2011, 13:26
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#14
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cf.geek
Join Date: Apr 2007
Location: Luton
Services: TV XL, TiVo, Phone XL, L broadband, Sky Sports & Movie HD pack
Posts: 969
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Re: Kinda angry right now
Quote:
Originally Posted by martyh
Lazy bugger get back to work |
Let him finish his Christmas pudding first, then the Lazy bugger can get back to work
__________________
Mad as a Hatter
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25-12-2011, 18:55
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#15
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cf.mega poster
Join Date: Jun 2003
Posts: 4,635
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Re: Kinda angry right now
Quote:
Originally Posted by mlayzell
Why are you not at home guys tucking into that Xmas turkey |
Because I went to the pub for lunch instead 
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