What happend to "WE TREAT EVERYON THE SAME"
11-12-2010, 19:47
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#1
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cf.addict
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Location: Swansea
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What happend to "WE TREAT EVERYON THE SAME"
I have been with NTL from the very beginning, I have tv,BB and phone line with them, Last week I thought Id ring and ask for a normal second tv box for the bedroom, all the cable and power is there ready.......
I was told that a engineer would have to come out and install the new box at a cost of £40 installation (no installation needed) and a £10 per month for the extra box, what excellent customer relationship they have.... NOT.
So I told them no way am I paying £40, So Im off to get a free-view box instead, what a rip off.
If I was a new customer I'd get free installation... 
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11-12-2010, 23:55
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
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Re: What happend to "WE TREAT EVERYON THE SAME"
Quote:
Originally Posted by Exorcist74
If I was a new customer I'd get free installation... |
Not for a second box install you wouldn't - unless you were having other services installed at the same time that qualified for a free install
But then this also applies as an existing customer
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I am always right.....except when I'm not  All views are my own - so there!
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12-12-2010, 02:11
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#3
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cf.mega poster
Join Date: Aug 2009
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Re: What happend to "WE TREAT EVERYON THE SAME"
I've never heard of that policy
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12-12-2010, 10:58
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#4
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cf.mega poster
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Re: What happend to "WE TREAT EVERYON THE SAME"
Quote:
Originally Posted by Exorcist74
I have been with NTL from the very beginning, I have tv,BB and phone line with them, Last week I thought Id ring and ask for a normal second tv box for the bedroom, all the cable and power is there ready.......
I was told that a engineer would have to come out and install the new box at a cost of £40 installation (no installation needed) and a £10 per month for the extra box, what excellent customer relationship they have.... NOT.
So I told them no way am I paying £40, So Im off to get a free-view box instead, what a rip off.
If I was a new customer I'd get free installation... |
what tv pack are you on?
I'm sure you can get "quick-start" on that, if cables are already there?
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12-12-2010, 11:23
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
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Re: What happend to "WE TREAT EVERYON THE SAME"
Quote:
Originally Posted by Digital Fanatic
I'm sure you can get "quick-start" on that, if cables are already there?
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Quickstart is only available if it's either for the main STB when you take TV out, or if you are swapping an existing additional SD STB for an HD one.
Additional TV STBs where there is no existing STB (not whether there are existing points) are tech install only
__________________
I am always right.....except when I'm not All views are my own - so there!
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12-12-2010, 11:34
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#6
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cf.mega poster
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Re: What happend to "WE TREAT EVERYON THE SAME"
Quote:
Originally Posted by BenMcr
Quickstart is only available if it's either for the main STB when you take TV out, or if you are swapping an existing additional SD STB for an HD one.
Additional TV STBs where there is no existing STB (not whether there are existing points) are tech install only
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Cheers Ben 
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12-12-2010, 12:08
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#7
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cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB
V+ STB
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Re: What happend to "WE TREAT EVERYON THE SAME"
I suppose adding a 2nd STB would mean use of a splitter and the accompanying change(and therefore potential problems) in signal levels.
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12-12-2010, 12:24
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#8
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cf.addict
Join Date: Dec 2010
Location: middlesbrough
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Re: What happend to "WE TREAT EVERYON THE SAME"
I used to have a second box in my bedroom and I asked virgin about swapping it for a v+ box. They said it would cost me £75,I told them to forget it. I think existing customers don`t get treated fairly. Everything virgin do is geared up to attracting new customers or getting more out off exising ones. For example I`m on the xl package with sky sports and sky movies hd but when virgin offered some of their channels free to all customers for a month that doesn`t apply to those of us who are already paying for them! I still believe virgin are better value than sky though but the moment that changes I`l be switching.
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12-12-2010, 12:44
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#9
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
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Re: What happend to "WE TREAT EVERYON THE SAME"
Quote:
Originally Posted by telegramsam
I used to have a second box in my bedroom and I asked virgin about swapping it for a v+ box. They said it would cost me £75,I told them to forget it. I think existing customers don`t get treated fairly
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Additional box costs are exactly the same for new and existing customers.
__________________
I am always right.....except when I'm not All views are my own - so there!
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12-12-2010, 13:03
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#10
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cf.member
Join Date: Mar 2007
Posts: 23
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Re: What happend to "WE TREAT EVERYON THE SAME"
Sounds like they are not sending engineers out right now. They refused to send someone out to fix my fault. (see the error 3010 thread) Getting Sky installed Friday. Nice bit of cashback before Christmas.
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15-12-2010, 00:32
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#11
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cf.member
Join Date: Oct 2006
Location: Waterlooville
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Posts: 84
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Re: What happend to "WE TREAT EVERYON THE SAME"
Quote:
Originally Posted by Digital Fanatic
what tv pack are you on?
I'm sure you can get "quick-start" on that, if cables are already there?
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Whats quick start? I have a standard V box in the bedroom, wouldn't mind swapping it for a V-HD box
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15-12-2010, 10:20
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#12
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,729
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Re: What happend to "WE TREAT EVERYON THE SAME"
They deliver the box to you via HDNL and you install it yourself. It was originally called Quickstart as it would start your service quicker than having an engineer out 
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