help information

[voodoo911]

hi can anyone help me.... I have a v+ box when i try to go on demand or interactive i get this...

"this service isn't available right now. please try again later. if this keep happening try rebooting your set top box. unplug it from the wall, wait 5 seconds then plug it back in. if this keep happening please call us free on 151 from a virgin media phone and we'll sort out the problem. for our other contact numbers see 'help and info' on the virgin TV home menu or check the back of your bill."

quote 1020 when you call

i have waited an hour and still doing this, i've unplug and rebooted the box and still the same.

Thank you.

[Peter_]

The box is advising you to call into the support centre for a reason so call them.

[voodoo911]

they are close now and will have to wait till monday

[spiderplant]

You will need to call for that.

The good news is they are open until 10pm or later tonight. And on Sunday.

---------- Post added at 20:31 ---------- Previous post was at 20:19 ----------

ps. That's the wrong message for error 1020. Do you mean 1021 maybe?

[mersey70]

Originally Posted by Masque

The box is advising you to call into the support centre for a reason so call them.

Let's hope the staff at the call centre are friendlier in tone than you, dear me!

Maybe that's why we paying customers dread calling so much.

[Digital Fanatic]

Originally Posted by voodoo911

they are close now and will have to wait till monday

TV faults are open from 8am - midnight 7 days a week 365 days a year.

---------- Post added at 22:23 ---------- Previous post was at 22:22 ----------

Originally Posted by mersey70

Let's hope the staff at the call centre are friendlier in tone than you, dear me!

Maybe that's why we paying customers dread calling so much.

I don't think Masque was intending to sound rude, just pointing out that the answer to the question was given in the error message on the OP's screen

[Peter_]

Originally Posted by mersey70

Let's hope the staff at the call centre are friendlier in tone than you, dear me!

Maybe that's why we paying customers dread calling so much.

That is the only advice that anyone can give and the messages are put on the boxes for that reason.

What do you want people to do take them out for a drink and a meal and break it to them gently.

This is a help forum and the relevant advice was given.

[mersey70]

Originally Posted by Masque

That is the only advice that anyone can give and the messages are put on the boxes for that reason.

What do you want people to do take them out for a drink and a meal and break it to them gently.

This is a help forum and the relevant advice was given.

A polite reply to a very polite post will do, it does your employers rather poor Customer Service reputation no favours you know.

[Peter_]

Originally Posted by mersey70

A polite reply to a very polite post will do, it does your employers rather poor Customer Service reputation no favours you know.

The box was advising the OP to call in and that is what was required, as I said no need to take them to dinner to discuss it over a glass of wine and some fava beans.

[mersey70]

Originally Posted by Masque

The box was advising the OP to call in and that is what was required, as I said no need to take them to dinner to discuss it over a glass of wine and some fava beans.

I have no idea what you are talking about but thanks for the help.

[Peter_]

Originally Posted by mersey70

I have no idea what you are talking about but thanks for the help.

Look up fava beans as it is a joke.

[mersey70]

Very good.