V+ HD Box Won't reset / start properly - Page 5

spiderplant · 21-08-2010, 09:59

You didn't do it by turning it off. You were just unlucky to get one of the bad ones. And, no, you can't fix it yourself - it needs swapping.

Welcome to the forum, 1nevster and Falco!

1nevster · 22-08-2010, 09:08

They came out yesterday afternoon and replaced the box again so Im on the 3rd technically 4th box as the first one I got installed a few months back installed was replaced straight away as it didnt work out the box.

Already seeing issues with it freezing on trying to fast forward or bring up menus, then all of a sudden it will do the command you asked it too a minute earlier.

It reboots every morning about 6 am with a message from Virgin to do with updating services, but it sticks for ever on Ld30 and I have to press the down button on the V+ Box a few times. The engineer says its all the same issue with the box.

I will see how long this one lasts before it wont power up again.

1nevster · 22-08-2010, 16:52

Quote:

Originally Posted by spiderplant

Welcome to the forum, 1nevster

thanks!

jb66 · 22-08-2010, 17:42

Quote:

Originally Posted by 1nevster

They came out yesterday afternoon and replaced the box again so Im on the 3rd technically 4th box as the first one I got installed a few months back installed was replaced straight away as it didnt work out the box.

Already seeing issues with it freezing on trying to fast forward or bring up menus, then all of a sudden it will do the command you asked it too a minute earlier.

It reboots every morning about 6 am with a message from Virgin to do with updating services, but it sticks for ever on Ld30 and I have to press the down button on the V+ Box a few times. The engineer says its all the same issue with the box.

I will see how long this one lasts before it wont power up again.

All samsungs stick on ld20 ld30, the down button speeds it up

1nevster · 24-08-2010, 17:04

Quote:

Originally Posted by jb66

All samsungs stick on ld20 ld30, the down button speeds it up

They all pack in as well it seems

jb66 · 24-08-2010, 17:45

Quote:

Originally Posted by 1nevster

They all pack in as well it seems

Just some of the ones from Indonesia made between 02 2010 and 06 2010 it seems

Falco · 24-08-2010, 19:08

My Samsung HD box is broken too (previous post). I think my current situation can be summarised by the email I've just sent to Virgin customer services

"
Hi,
I've been given the run around by your technical services department for the last couple of days and I'm getting really annoyed. My TV stopped working on Saturday. The V+HD box failed to boot up properly - after holding down reset for 5 seconds I got a STOP message on the screen; however, after an hours wait there was no change. I tried turning off at the mains etc without success. Research on the internet has indicated to me that this is a problem Virgin are encountering with some Samsung HD boxes at present.

I phoned your customer services and was told an engineer would come out on Monday (23rd). I planned my work day on Monday accordingly and was ready to leave when I recieved a voice message from Virgin at 2pm cancelling the appointment. This was inconvenient since I had already taken the time off work. I phoned Virgin and rescheduled for today (Tuesday 24th) between the same hours. Strangly I then recieved another voice message at 6:30pm from the engineer saying he wasn't going to be able to make it that evening.

Today I returned home at 3:30 having taken another afternoon off work and waited for the engineer. At 6:30 I began to worry that the engineer would not be coming. I phoned Virgin again (0845 number!) and spoke to a Customer Services rep who told me no engineer had been organised for today. He then transferred me to the technical services department. They then told me the engineer was outside at 5:43pm but couldn't get an answer. I have a very loud doorbell which it is impossible not to hear so I doubt he rang the right bell (they are numbered). I do not doubt he was here though because your colleague at Virgin was able to give me a very good description of my side garden.

I am very busy, and have to plan my day in advance. I can't get out of work until Saturday morning now (your rep was able to book me an appointment for 8-12 on Saturday). I have wasted two afternoons of work and will not have my TV services for at least a week.

I am disappointed with my treatment. Why are there such discrepancies within your call centres? Why does a technician make detailed notes of my side garden, but not take the time to ring the right doorbell, or phone my mobile to check I'm actually home.

Disappointingly, you threaten people with a £10 fine if they are not at home when they've organised an engineer. From my point of view I should be charging you for not turning up.

I am a long term customer of Virgin who, apart from the odd occasion, has been happy with your levels of service. I would hate to become one of the many 'forum posters' who lament your lack of customer care.

Best regards,
I hope we can meet up soon to fix my telly!
"

Hopefully that should speed them up a bit!!!

jb66 · 24-08-2010, 20:00

Your spot on being annoyed, I've said from day 1 that if a stop error message appears virgin should be able to post a box out to the customers as all it takes is a simple box swap, so you could have picked it up from the post office at your convenience and sent the old one back

jonbxx · 25-08-2010, 09:13

I had my second Samsung V+ go down on Saturday. I was quitye pleased to get an engineer appointment for 12-4 on Monday so I took the afternoon off work. So I got home and waited. And waited. Finally he came at 6:30 and he had no V+ boxes in his van!

A stinky mail has been duly sent to VM but I haven't had a reply yet. Fingers crossed for the rescheduled appointment tomorrow...