V+ HD Box Won't reset / start properly

[jb66]

Originally Posted by pjminton5

yes this has just happened to me for the second time in two months. It is very frustrating seeing as i have to wait until tuesday so a engineer can some around and set up a new box for me. I will lose all my recorded programs again.

Does sky have similar problems with their boxes? If not i think i will be switching to them once my contract is up.

Sort it out virgin.

sort it out samsung

[spiderplant]

Originally Posted by pjminton5

Does Sky have similar problems with their boxes? if not i think i will be switching to them once my contract is up.

This should answer that question. In reality any product can have manufacturing or component batch faults, and often they don't appear until after the product has been in use for some time. Just one of those things.

Rest assured VM and Samsung are working very hard to resolve this problem.

ps Welcome to the forum!

[move2leeds]

I have had my new box 2weeks.....crashed 4 times this time died completely....... had my other V= Box NOT SAMSUNG for nearly 2 years and never had a problem...... i now have an engineer coming on Sunday morning my one day off....any time from 8am! so no sleep in because i carnt have another early finish for the engineer to come out......!!!

---------- Post added at 15:08 ---------- Previous post was at 15:06 ----------

Originally Posted by move2leeds

I have had my new box 2weeks.....crashed 4 times this time died completely....... had my other V= Box NOT SAMSUNG for nearly 2 years and never had a problem...... i now have an engineer coming on Sunday morning my one day off....any time from 8am! so no sleep in because i carnt have another early finish for the engineer to come out......!!!

[jb66]

Wow that's really good of virgin to sort you out with a Sunday appointment

[Opinion]

Originally Posted by Digital Fanatic

It's nothing you have done. We are currently investigating why this is happening with this V+ model after a loss of power.

Give VM a call and they will replace the box... hopefully we can get to the bottom of why it's happening very soon.

so virgin media still give these boxes to customers, even though they know there is a fault... genius if i must say.

[Digital Fanatic]

Originally Posted by Opinion

so virgin media still give these boxes to customers, even though they know there is a fault... genius if i must say.

No, they don't.

[move2leeds]

Originally Posted by Digital Fanatic

No, they don't.

Well they must still be giving them out as i only got mine 2 weeks ago and this fault as been ongoing for months if what i read on here is true.....!!

Yes the sunday appointment is good but would just prefer to have the box working and not loose what ive recorded on the box!

I was offered a sunday appointment as i'd already had to finish work early on Wednesday for this and again the day after...... Sunday was a cancellation or i'd of had to wait untill Wednesday which would of been over a week since the machine broke down.....

[jb66]

Originally Posted by Digital Fanatic

No, they don't.

They do if they run out of sa boxes or reconditioned sammys, I suppose the risk of a broken box is better than no box

---------- Post added at 23:17 ---------- Previous post was at 23:15 ----------

Ask for

[Digital Fanatic]

Originally Posted by jb66

They do if they run out of sa boxes or reconditioned sammys, I suppose the risk of a broken box is better than no box

---------- Post added at 23:17 ---------- Previous post was at 23:15 ----------

Ask for

Yes, that's true...

Most Samsung V+'s are fine though, so nothing to worry about for most... as Spiderplant says, we are working with Samsung to get to the bottom of the fault.

[move2leeds]

All fixed straight box swap....however... i have a recondtioned box and was told that it might go again if the problem they have isnt fixed LOVELY!!

[jb66]

Reconditioned boxes as far as im aware are unnafected

[Digital Fanatic]

Originally Posted by move2leeds

All fixed straight box swap....however... i have a recondtioned box and was told that it might go again if the problem they have isnt fixed LOVELY!!

you should be ok... it's only the newer batches from what we've seen.

[s4ddys]

Hi I am new to this forum and came accross this thread as I have had the same problem today. Got up this morning the box said 'your digital tv will start shortly'. Left it for about an hour then switched it off at the plug and back on. Now all the box says when you turn it on is 'SToP'. Not impressed at all only had it two weeks. Phoned them this morning and they can't get an engineer to me till Wednesday. Even less impressed.

Tried to plug in an old box from ages ago but that gets stuck on LD:30.

Can anyone recommend a way I can get the old box to work????

Any comments would be most appreciated as I can't cope with 2 kids and no TV until Wednesday!

Cheers

[Digital Fanatic]

Originally Posted by s4ddys

Hi I am new to this forum and came accross this thread as I have had the same problem today. Got up this morning the box said 'your digital tv will start shortly'. Left it for about an hour then switched it off at the plug and back on. Now all the box says when you turn it on is 'SToP'. Not impressed at all only had it two weeks. Phoned them this morning and they can't get an engineer to me till Wednesday. Even less impressed.

Tried to plug in an old box from ages ago but that gets stuck on LD:30.

Can anyone recommend a way I can get the old box to work????

Any comments would be most appreciated as I can't cope with 2 kids and no TV until Wednesday!

Cheers

Call after 9am on Monday and the tech quota is updated, so may get earlier appointment.

Have you moved the old box from another room? Is it on your account?

[s4ddys]

No was an old box that was left from an old house about 3 years ago, silver samsung one.

Wouldn't even mind if I could get the basic channels 1-5......