ntl box out side house

jakaris · 10-03-2010, 20:15

I have a ntl juntion box on my grass verge and a ntl grid against my garden wall, but when i try to get virgin to put a package together for me they say there's no cable there. I have tried again and again but no luck can anybody help !

Ben B · 10-03-2010, 20:16

Hi,

When you enter your postcode into the Virgin Media website what does it say?

Ben

jakaris · 10-03-2010, 20:38

Hi Ben it says You're not in a fibre optic area

Ben B · 10-03-2010, 20:55

Very Odd, Try filling out THIS form and also try emailing cablemystreet@virginmedia.co.uk and explain the situation to them.

Ben

jakaris · 10-03-2010, 21:06

I have filled that form out three times but no reply. Have just emailed to cablemystreet so fingers crossed thanks for your help Ben

jakaris · 26-03-2010, 22:29

virgin have in touch, but bad news this is only section of the road that has cable but it has not been connected to the grid. At least they sent someone out to check and then he rang me so thanks for your help ben & virgin