Audio drop out problem

caveman · 07-03-2010, 12:40

My VM TV service has developed a small problem. Every half hour (variable) I get a small hiccup of silence. No big deal but interested to find out if anyone else has experienced it and if it's worth reporting.
BTW I am a Romford, Essex subscriber.
I have also had a couple of re-boots recently during the evening. The system restored OK but again I am just interested as to whi it has occurred. Could the problems be linked.
Thanks in advance for any help / advice.

Digital Fanatic · 07-03-2010, 12:51

Quote:

Originally Posted by caveman

My VM TV service has developed a small problem. Every half hour (variable) I get a small hiccup of silence. No big deal but interested to find out if anyone else has experienced it and if it's worth reporting.
BTW I am a Romford, Essex subscriber.
I have also had a couple of re-boots recently during the evening. The system restored OK but again I am just interested as to whi it has occurred. Could the problems be linked.
Thanks in advance for any help / advice.

I'd do a full connection check, especially scart leads - pull them out and re-connect.

Do a hard reboot, unplug STB for 30 seconds and reconnect.

If it continues, then call faults on 151 as you may need a tech to resolve this.

HTH

Casbah-Joe · 07-03-2010, 17:26

Ive had a few reboots in the past couple of weeks and I'm in Hornchurch.

madlewis · 07-03-2010, 21:00

Ive had this myself recently, every so often the sound will go off for a second or two, then come back as normal. Timing is about right every half an hour, and we get it most on ITV

cityserf · 08-03-2010, 14:07

Hi everyone, had a search around the forum but can't see anyone with the same sort of problem...

I'm having problems with the audio on live broadcasts dropping out every 10/15 minutes or so - just for a second, but often enough to become a bit annoying. I've noticed it on my SA V+ box, but not on my Sammy V+ box in another room. It seems to have started when I swapped over to the new smart card a couple of weeks ago. On demand programmes are not affected, and it's definitely the V+ box rather than the TV as the audio drop outs are picked up on recordings.

Just a long shot but has anyone else come across a similar problem recently and knows what to do, or should I just go ahead and call customer services? Thanks!

Scrubbs · 08-03-2010, 16:41

Someone may be along to help you but in the meantime call customer services anyway, you never know they might have the answer

cityserf · 08-03-2010, 17:06

Thanks Scrubbs, will do. I'll give them a buzz now, wish me luck

caveman · 09-03-2010, 21:41

Happening all the time tonight while watching SS2 Arsenal game.
Anyone else in London / Romford area?

caveman · 09-03-2010, 21:46

Same problem myself. Posted it as hiccups and again added thread tonight. I have only noticed it since card change and only on main STB which is a V+ and not on Samsung in bedroom.
Are you in the London/ Romford area?
Moderator may be able to merge threads.

cityserf · 10-03-2010, 12:26

Hi Caveman, yes I'm in Romford too. Just had a look at your thread and it seems there's a few of us in the same area that are affected.

I gave Faults a call yesterday from work but as expected didn't get very far as they wanted me at home by the box to do some tests. I didn't get round to calling in the evening.

It's only my SA V+ box that is affected - is yours a SA V+ box too? My Sammy V+ box in another room hasn't been affected after the recent card swap.

cityserf · 10-03-2010, 12:34

Hi Caveman - just doubling up on my reply in my "Audio drop out" thread. How do you get a moderator to merge threads?

Like I said, yes I'm in Romford with the same sound drop out problem since the smart card swap a couple of weeks ago.

It's only my SA V+ box that is affected - my Sammy V+ box in another room hasn't been affected after the recent card swap. What type of box do others have that are affected by the same problem?

caveman · 10-03-2010, 12:50

Quote:

Originally Posted by cityserf

Hi Caveman, yes I'm in Romford too. Just had a look at your thread and it seems there's a few of us in the same area that are affected.

I gave Faults a call yesterday from work but as expected didn't get very far as they wanted me at home by the box to do some tests. I didn't get round to calling in the evening.

It's only my SA V+ box that is affected - is yours a SA V+ box too? My Sammy V+ box in another room hasn't been affected after the recent card swap.

Yes mine is a SA V+ box as is my pal along the road who has the same problem of both sound hiccups and re-boots. His is more alarming as he outputs his audio intoa HR receiver and then to 6 speakers which makes him jump.
Mine is only to TV and not so bad but annoying. The reboots are annoying however as they inerupt recordings.

**Kymmy** · 10-03-2010, 12:55

Same fault in the same area so threads merged, I hope you guys find a solution soon

cityserf · 10-03-2010, 13:13

Quote:

Originally Posted by caveman

His is more alarming as he outputs his audio into a HR receiver and then to 6 speakers which makes him jump.

That doesn't sound too good for the nerves

Ok, I'll give Faults another call tonight if I don't get back too late and see if they have any ideas.

---------- Post added at 12:13 ---------- Previous post was at 12:12 ----------

Quote:

Originally Posted by Kymmy

Same fault in the same area so threads merged, I hope you guys find a solution soon

Thanks Kymmy

Casbah-Joe · 20-03-2010, 21:39

I'm still having at least 1 re-boot a day that the box is doing on it's own. I know it usually happens over night but it's becoming a joke during the day/evening. It has just rebooted again at 20:30 !!! Is it worth complaining as it has started to affect recordings now so could I get compensation ? Seems tobe worse now the new card has been put in

Any suggestions please ?