New HD box (non PVR)

[Hiroki]

Originally Posted by spiderplant

The software update was just a coincidence. There has been a headend change to fix the AD problem.

The On Demand problem is being looked at.

Oh well it seems to be fixed, I tried friends around 5ish on e4hd as that said it had ad and it never came on

thanks for looking into it btw

Edit:- Just tried it on bbchd (ugh) and it's still there

[kgollop]

Originally Posted by alwaysabear

Thanks for keeping us updated.

---------- Post added at 19:32 ---------- Previous post was at 19:12 ----------

I have just been on FXHD to Watch NCIS and AD is still there could you confirm if you still have it guys? The other HD channels seem ok.

---------- Post added at 20:34 ---------- Previous post was at 19:32 ----------



This just posted on the thread
"It does seem to be a fault but I have a bit of a problem raising this. I only have four people reporting this issue and I need at least five people so we can raise this.

If people are having this issue please respond to this post and we can look into it for you all ASAP.http://community.virginmedia.com/t5/...-HD/td-p/45144

Thanks


VM Support

Yes I'd echo the thanks to Spiderplant and DF for the help and updates.

I was out last night but I did watch some of True Blood on FX HD and didn't get any AD. Not sure if this was an AD program though.

I've just pointed out to support over on community that if you look at the various threads there are already at least five people reporting the issue, plus it will be very easy to re-create themselves if they have a V-HD in the office. I've also posted links to your thread on Community on AVForums and Digital Spy, suggesting people post if they have the issue.

[alwaysabear]

Originally Posted by kgollop

Yes I'd echo the thanks to Spiderplant and DF for the help and updates.

I was out last night but I did watch some of True Blood on FX HD and didn't get any AD. Not sure if this was an AD program though.

I've just pointed out to support over on community that if you look at the various threads there are already at least five people reporting the issue, plus it will be very easy to re-create themselves if they have a V-HD in the office. I've also posted links to your thread on Community on AVForums and Digital Spy, suggesting people post if they have the issue.

Thanks for your support on this , I can confirm that True Blood does not have AD.
The only series I have found it on is NCIS.

[kgollop]

Originally Posted by alwaysabear

Thanks for your support on this , I can confirm that True Blood does not have AD.
The only series I have found it on is NCIS.

No problem. I'll try and keep an eye out for NCIS and test.

[Hiroki]

Tried it again today and no ad on the ad programs

[nn012]

I've got hold of the new remote to use on the V+, it is quite large and nice to look at. It's not perfect but the best V+ remote so far.

[ic2]

Originally Posted by Digital Fanatic

1200 error is a signal issue, not a pairing problem, if it was you'd get a not subscribed message. The tech will be able to resolve

thanks for the clarification

[kgollop]

A page for the V-HD box has now been added on the VM website, not seen this posted yet:

http://allyours.virginmedia.com/html/tv/v-hd-box.html

Originally Posted by kgollop

A page for the V-HD box has now been added on the VM website, not seen this posted yet:

http://allyours.virginmedia.com/html/tv/v-hd-box.html

and yet again VM proove how useless they are. All the small print on that page refers to the V+ box

[Rockabilly Spike]

and no free quickstart option....

[kgollop]

Originally Posted by zing

and yet again VM proove how useless they are. All the small print on that page refers to the V+ box

Yes I noticed that!

I've just noticed on community that support have now provided a fault reference for the V-HD boxes rebooting when accessing On Demand from an HD channel. It is 1242535.

[alwaysabear]

Originally Posted by kgollop

Yes I noticed that!

I've just noticed on community that support have now provided a fault reference for the V-HD boxes rebooting when accessing On Demand from an HD channel. It is 1242535.

Wow took them long enough

[kgollop]

Originally Posted by alwaysabear

Wow took them long enough

Tell me about it! Had to post three times before I got a response from someone...

[Digital Fanatic]

Originally Posted by kgollop

Yes I noticed that!

I've just noticed on community that support have now provided a fault reference for the V-HD boxes rebooting when accessing On Demand from an HD channel. It is 1242535.

Thanks.... I'll check the ticket tomorrow.

[kgollop]

Originally Posted by Digital Fanatic

Thanks.... I'll check the ticket tomorrow.

Thanks DF. With regards the AD problem I watched a bit of Desperate Housewives on E4HD last night which was listed as AD in the guide, and didn't get any AD at all.