Remote factory reset?

Sonna · 01-09-2009, 21:52

Hi all,

I have a SMT-2110C remote control which is becoming quite unresponsive.
I can't press any button twice in a row... Im always having to alternate patterns of button pressing to get where I want to.

Can anyone help?

Cheers.

LondonRoad · 01-09-2009, 21:58

Phone them up and tell them it's not working. They'll tell you about 10 days for a replacement . I got one in 3 .

spiderplant · 02-09-2009, 08:10

Have you tried new batteries?

Sonna · 02-09-2009, 20:19

Quote:

Originally Posted by spiderplant

Have you tried new batteries?

That was the 2nd thing I tried

1st thing I tried was to pop the batteries out and restart the V-Box but to no avail. I know BT Vision remotes can be 'factory reset', but I can't for the life of me find the method for this particular remote (if its even possible).

I'll probably just end up calling Virgin for a replacement I guess. Would it just be 150 from the land line?

spiderplant · 02-09-2009, 21:21

I don't know of a factory reset either. Ring 151 for faults.

Sonna · 04-09-2009, 13:12

Called 151. Spoke to a Rebecca. Very helpful. Surprised I didn't have to go through any diagnostics at all but I'm not complaining. Replaced the remote with no hesitation. Should be here is a week.

nutellajunkie · 06-09-2009, 19:08

i reckon its time I replaced my shark...

Sonna · 10-09-2009, 18:13

Received today. Works a treat.