On the 31/07/09 i had a visit from a Uber-tech to fix 2 issues i had, 1st issue being my b/band, this was fixed by replacing my old blue modem with a new black modem!
B/band is working ok (for now). 2nd issue was my v+box, that box being the 4th one i have had since signing up to the v+box service when it was introduced. The box recording playback was appalling ie: pixelating picture/sound dropping out, making viewing recorded shows impossible. The uber-tech soon sorted that out by replacing the GOOD OLD FILTERS, and checking signal levels n the usual stuff to try and b/s**t us. He said everything would be fine, on saturday 1/08/09 i recorded a prog and guess what? on playback pixelating picture/sound dropping out, as you can imagine i was a little annoyed, so i rung the dreaded call centre, and before the lady on the other end could get into her fully scripted reply. i told her i would not go through the usual unplug this unplug that/wait a few minutes/this will fix all and everything system, and i wanted a NEW V+BOX or i would immediatley cancel all my virgin services,phone/tv/b/band, so this friday 7/8/09 i am getting my 5th box!!!.
I can assure you it will be the last 1, i have also emailed virgin media to put them in the picture ( i done expect any sort of reasonable reply). Why dont virgin media have a dedicated fault phone number? why do all calls (unless your buying a service) go through to the dreaded call centres?