Help with V+

alex z · 05-12-2008, 10:46

I have just had V+ installed and a few things are driving me mad first it sounds like a fridge when i rang to see if this was right i was told it was and if i didn't like it i had 7 days to claim a refund is this right secondly my picture size settings wont work while watching virgin tv but is fine on freeview as well as my old STB virgin said the couldn't help me speak to sony
Its a sony bravia s series by the way if this helps
any help would be great

**Stephen** · 05-12-2008, 11:11

Hi and Welcome

I must say my own V+ doesn't sound like a fridge but my old one was a little noisy, its the hard drive and fans that cause the noise.

What exactly is not working with your picture setting? What do you have the V+ set to? 720 or 720wide?

alex z · 05-12-2008, 14:19

Quote:

Originally Posted by Stephen

Hi and Welcome

I must say my own V+ doesn't sound like a fridge but my old one was a little noisy, its the hard drive and fans that cause the noise.

What exactly is not working with your picture setting? What do you have the V+ set to? 720 or 720wide?

hi thanks for your repley its set to 720 wide it wont allow me to change the zoom smart etc picture size on the tv so its on widescreen all the time which for sum tv / films is not that good so can i get a better box if i complain again

**Stephen** · 05-12-2008, 14:34

If you change to 720 that will show each programme in its correct ratio. 720 wide displays everything in widescreen even if it isn't broadcast that way. You should then be able to change the ratio setting on your actual TV.

To be honest all the boxes do make a little noise sometimes so you probably wouldn't get it changed just for that.

alex z · 05-12-2008, 15:02

Quote:

Originally Posted by Stephen

If you change to 720 that will show each programme in its correct ratio. 720 wide displays everything in widescreen even if it isn't broadcast that way. You should then be able to change the ratio setting on your actual TV.

To be honest all the boxes do make a little noise sometimes so you probably wouldn't get it changed just for that.

hi i have tried changimg to 720 but still wont let me change the picture size on my tv the ticking sound goes up and down in noise levels and is drving me nuts

danny999911 · 05-12-2008, 15:09

I have the same tv, and you can't change it, which is a bit annoying when watching old programs. I could change it on freeview etc. One thing I find annoying with these TVs is that you can't set it to allways come on to HDMI, which is so annoying.

Make sure you have your box on a stable surface. Try gettting 4 large bits of bluetack and sticking them under eack leg of the box, so it is lifted slightly off the ground.

Hope this helps!

sammyjayuk · 05-12-2008, 22:32

In terms of the picture zoom, it'll be the TV not allowing you to zoom/stretch an HDMI signal. I have an el cheapo LCD HDTV and it will let me stretch, which is very useful for watching e.g. Buffy on FX because they show it letterboxed (as in, with black bars at the top and bottom) and my TV lets me stretch that vertically.

Sam

alex z · 05-12-2008, 23:10

Quote:

Originally Posted by alex z

hi thanks for your reply its set to 720 wide it wont allow me to change the zoom smart etc picture size on the tv so its on widescreen all the time which for sum tv / films is not that good so can i get a better box if i complain again

hi rang virgin back sent same tech guy back round to swap boxes and guess what same problem even he agreed with me it would drive any 1 nuts he said it might be a faulty batch he told me to leave it a while and ring back so i get a different batch also how do i switch it back to scart (so i can change the picture size when neeeds be)tried to do this but get no sound when i do this though the v+ settings thanks for the help

06-12-2008, 14:23

Quote:

Originally Posted by alex z

... my picture size settings wont work while watching virgin tv but is fine on freeview ...

your picture size work fine on 'virgin tv' but they are disabled when using HDMI (digtal) socket

some newer TV's have picxture control on HDMI now too

.

---------- Post added at 15:23 ---------- Previous post was at 15:14 ----------

My V+ doesn't make any noise

A/ It maybe due to where you're puttin it (on wood shelf) - you could try the bluetack suggested

B/ Ask VM to swap it for one that doesn't make a noise - if you register your complaint then it will extend 10 day cancellation period

danny999911 · 07-12-2008, 15:50

alex, I think there may be something in the menu, like HDMI audio override? Never touched this, but it may be that. Also try and unplug the HDMI cable from your V+ box to make sure it knows it is not there.

alex z · 10-12-2008, 12:14

Quote:

Originally Posted by alex z

I have just had V+ installed and a few things are driving me mad first it sounds like a fridge when i rang to see if this was right i was told it was and if i didn't like it i had 7 days to claim a refund is this right secondly my picture size settings wont work while watching virgin tv but is fine on freeview as well as my old STB virgin said the couldn't help me speak to sony
Its a sony bravia s series by the way if this helps
any help would be great

new box today (3rd time) no ticking the torture is over the guy gave me his personal phone number so to deal with him if get any future problems as even he said the called centers are a joke good times

Mobes · 10-12-2008, 15:34

Lucky you... i had my box swapped twice and still have the ticking... the box is now encased in a re-designed draw with perspex in from of it, so now i have a much more "Silent Night- Holy Night" ) (blush)

also my tv doesn't allow much ratio change via HDMI either >

it's a samsung

danny999911 · 10-12-2008, 16:30

No, lots of TVs will let you change all the settings if you are using scart, but not HDMI. Strange, as HDMI was built with all these new TVs in mind.

Micky Finn · 14-12-2008, 20:30

Been playing with my new box and found the same aspect ratio problems - having it on '720 wide' outputs everything 16:9, irregardless of the OAR, switching it to just '720' seems to solve it. Widescreen broadcasts are output at 16:9, 4:3 programmes in, er...4:3 with curtains, as we say in the trade! Only downside is the Virgin menus and EPG are all permanently in 4:3 on this setting. Not a huge blow, but it would be nice to get them back fullscreen.