Virgin Media set-top box needs re-booting every day. V+ box an improvement?
05-09-2008, 17:45
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#1
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cf.addict
Join Date: Sep 2008
Services: BB M
TV L and V+
Phone L
Posts: 129
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Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Otherwise it fails to collect EPG info, and also tends to hang. I have discussed it with VM customer services, but they don't think it's the box (so logically it's ther service)
Now, I want to upgrade to a V+ box, so we don't need to buy a new DVD recorder. VM are currently charging £75 for this, and there would be no monthly charge, as we currently get their XL package anyway.
But my husband says we should just buy a HDD DVD recorder (£200 for a decent model), because the V+ box will just have the same probs as we currently have.
Anyone got any experience of this?
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05-09-2008, 17:56
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#2
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EX-ntl: staff
Join Date: Feb 2004
Location: Teesside
Age: 34
Services: Samsung 2110 digi TV and TVDrive, Ambit 250 20Mb cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,183
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
V+ doesn't have these problems.
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05-09-2008, 18:01
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#3
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cf.mega poster
Join Date: Jan 2008
Location: Sheffield
Services: 4Mbs, V+, XLtv + premium channels.
Posts: 1,133
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Yeah my Pace box was exactly like that, sometimes needed booting many more times a day than once. It didn't handle the EPG or mini menu particularly well either. The SA was a bit better but not much.
The V+ still crashes occasionally and it is sluggish the first few minutes after boot up i.e. it gets stuck on a channel for a few minutes and can take 10 mins to populate the EPG. On the whole thought it is substantially more stable and handles the vod menus better. The v+ isn't perfect.
HDD recorders have the added advantage that it is yours. The v+ has a microscopic 160Gb hard drive in that you cannot upgrade  other than that and it being mpeg2 it's a fantastic piece of kit.
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05-09-2008, 18:09
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#4
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cf.addict
Join Date: Sep 2008
Services: BB M
TV L and V+
Phone L
Posts: 129
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
TBH I'm attracted by being able to pause live TV.
We have a 9 y.o. son, and I frequently miss the beginning of programmes, dealing with teeth-cleaning/bedtimes etc.
---------- Post added at 19:09 ---------- Previous post was at 19:08 ----------
Oh, and are their any negotiating tips to get V+ for free?
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06-09-2008, 01:36
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#5
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Inactive
Join Date: Sep 2008
Location: West Surrey
Posts: 10
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by clumsymum
…I want to upgrade to a V+ box, so we don't need to buy a new DVD recorder. VM are currently charging £75 for this…
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Not sure if that’s the right price. I was told £150 last week when my channels 1-5 vanished. I can’t see a price for it on the website.
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06-09-2008, 01:51
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#6
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Join Date: Mar 2007
Location: Middlesbrough
Age: 23
Posts: 4,500
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by clumsymum
TBH I'm attracted by being able to pause live TV.
We have a 9 y.o. son, and I frequently miss the beginning of programmes, dealing with teeth-cleaning/bedtimes etc.
---------- Post added at 19:09 ---------- Previous post was at 19:08 ----------
Oh, and are their any negotiating tips to get V+ for free?
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Threaten to leave sometimes works. Tbh, paying the one off payment of £75 is well worth it.
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06-09-2008, 03:18
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#7
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W32/Wukill.B
Join Date: May 2008
Services: Virgin Media Cable TV (1TB Tivo) & Net, 120cm motorized satellite system.
Posts: 243
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by monkey2468
V+ doesn't have these problems.
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You're joking!
V+ box still plays up from time to time, also a pain around 01:00 where it decides to freeze out the controls from anywhere from a couple of mins to 30+ mins - need to press reset if you don't want to wait - if you do wait all the commands it has buffered up and plays them out.
Several other annoying issues too.
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06-09-2008, 15:57
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#8
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cf.addict
Join Date: Sep 2008
Location: Halifax, West Yorkshire
Services: Sky+HD, V+HD, TV-XL, BB-XL, Phone-XL
Posts: 103
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
my 4 year old pace box did just the same rang up vm got it replaced next day they said it was first generation box and the processor was too slow. not had a single problem with new pace box and its twice as quick
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06-09-2008, 17:47
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#9
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EX-ntl: staff
Join Date: Feb 2004
Location: Teesside
Age: 34
Services: Samsung 2110 digi TV and TVDrive, Ambit 250 20Mb cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,183
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by BexTech
You're joking!
V+ box still plays up from time to time, also a pain around 01:00 where it decides to freeze out the controls from anywhere from a couple of mins to 30+ mins - need to press reset if you don't want to wait - if you do wait all the commands it has buffered up and plays them out.
Several other annoying issues too.
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Hmm, I don't suffer from these issues, not since a couple of downloads ago. 
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06-09-2008, 17:54
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#10
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 29
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by clumsymum
Otherwise it fails to collect EPG info, and also tends to hang. I have discussed it with VM customer services, but they don't think it's the box (so logically it's ther service)
Now, I want to upgrade to a V+ box, so we don't need to buy a new DVD recorder. VM are currently charging £75 for this, and there would be no monthly charge, as we currently get their XL package anyway.
But my husband says we should just buy a HDD DVD recorder (£200 for a decent model), because the V+ box will just have the same probs as we currently have.
Anyone got any experience of this?
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2bh you cant expect anyone to answer your questions as it sounds like its a fault with your receiver & it wouldnt be fair to compare a faulty receiver to a working one. if not then its an area fault & getting a new receiver wont fix the problem at all. your best bet is to keep on at VM till they send out an engineer or borrow a known to be working receiver & see if it does the same, then you'l know for sure 
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06-09-2008, 18:24
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#11
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VM Network Tech
Join Date: Nov 2003
Location: North East lincolnshire
Age: 37
Services: Tivo V+ Cisco HD 100 meg 50 meg Super Hub and 20 meg
Posts: 2,670
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
The remote locking out at 1am is anoying but not everyone is up at that time 
__________________
I want i want a tivo box
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06-09-2008, 18:37
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#12
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cf.addict
Join Date: Sep 2008
Services: BB M
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Posts: 129
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Well yes, the remote locking out at 1 a.m. wouldn't bother us either, as long as the V+ doesn't forget to record anything you have requested.
---------- Post added at 19:37 ---------- Previous post was at 19:32 ----------
Quote:
Originally Posted by the-cable-guy
2bh you cant expect anyone to answer your questions as it sounds like its a fault with your receiver & it wouldnt be fair to compare a faulty receiver to a working one. if not then its an area fault & getting a new receiver wont fix the problem at all. your best bet is to keep on at VM till they send out an engineer or borrow a known to be working receiver & see if it does the same, then you'l know for sure |
Well engineers have been out twice in the last 3 months. 1 claimed it was a fault in our area, which would be fixed when our local servers were upgraded. TBH it has improved a bit since his visit, and I know I ought to spend half a day on the phone to report it again, and try to get a new box (ours is an old black one), but ploughing your way thru to customer services is just soooo mind-numbing .....
In honesty, I do want V+, but I don't want to spend £75 and end up with the same problems.
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06-09-2008, 23:37
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#13
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W32/Wukill.B
Join Date: May 2008
Services: Virgin Media Cable TV (1TB Tivo) & Net, 120cm motorized satellite system.
Posts: 243
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by Nedkelly
The remote locking out at 1am is annoying but not everyone is up at that time |
I'm up most nights at 01:00 and it's a right pita.
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07-09-2008, 00:17
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#14
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 29
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
Quote:
Originally Posted by clumsymum
Well yes, the remote locking out at 1 a.m. wouldn't bother us either, as long as the V+ doesn't forget to record anything you have requested.
---------- Post added at 19:37 ---------- Previous post was at 19:32 ----------
Well engineers have been out twice in the last 3 months. 1 claimed it was a fault in our area, which would be fixed when our local servers were upgraded. TBH it has improved a bit since his visit, and I know I ought to spend half a day on the phone to report it again, and try to get a new box (ours is an old black one), but ploughing your way thru to customer services is just soooo mind-numbing .....
In honesty, I do want V+, but I don't want to spend £75 and end up with the same problems.
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i agree about CS however you'l get there in the end. as i said tho your best bet would be to:
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borrow a known to be working receiver & see if it does the same, then you'l know for sure
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12-09-2008, 18:55
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#15
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cf.member
Join Date: Mar 2008
Posts: 97
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Re: Virgin Media set-top box needs re-booting every day. V+ box an improvement?
the locking from 1am is very annoyin especially if u'r fast forwarding somethin u taped + it doesnt stop where u want it 2.
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