Anyone heard of XL Plus Package

[andrew.shearman]

what is XL plus and what do you get with it?

is Sky movies HD and Sky sports HD coming to VM

And what happend to virgin ID CHANNEel 999

THANKS

[BenMcr]

Originally Posted by andrew.shearman

what is XL plus and what do you get with it?

Read the flipping thread

is Sky movies HD and Sky sports HD coming to VM

No chance until the dispute is resolved. and then maybe not even then

And what happend to virgin ID CHANNEel 999

It does not exist anymore. all the help videos have are now on On Demand

[frogstamper]

Originally Posted by andrew.shearmen

what is XL plus and what do you get with it?

Are you having a laugh andrew? the very question you asked is the same question the OP originally posted.

[willas00]

Originally Posted by BenMcr

The XL plus charges the same as VIP for the V+ as they both have a reduced install fee.

So you don't have to pay 'extra'.

However you can't reduced the XL Plus by paying the conversion fee or anything like that either.

I think the agent was getting confused between XL Plus and Triple XL (just like everyone else)

Sounds like you where right..

I rang back this evening and explained to the bloke what the woman told me earlyer and what you said.

He said we can reduce it to £59 as I have Call barring and things on my landline.

He removed Sports and Movies for me and all sorted been downgraded now.

He also tried to get me to downgrade my internet as well.. I was like no thanks I use that alot hehe.

All downgraded now

[XEviLX]

i changed from vip to xl-tv, xl-bb, xl-phone the other week i got a letter on friday saying that i am on a new 12 month contract, when i was on phone to them they did not say anything about a new contract. did anyone else that downgraded get a letter like this

[BenMcr]

All Customer Relation deals are a new 12 month contracts, and have been since May 2007. As are sales bundles when you add a service (since September 2007)

Usually the only people who can offer you a deal without you entering a new contract for all services is Customer Care. And all their deals are for when you upgrade.

[XEviLX]

thanks for the info

[Leeds_Tykes_RFU]

I downgraded from VIP last week (I still think it's a great deal, but money's a little scarce at the moment!). The very helpful guy, Anthony, did indeed explain it was a new twelve month contract. And this was also pointed out in the email that I requested he sent me.