06-04-2008, 14:21
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#1
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cf.member
Join Date: Feb 2008
Location: Wakefield
Services: VM 20 meg broadband
VM xl tv
VM Phone
Posts: 4
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Problem with stb
Hi all
We have virgin media tv through a pace stb.
No problems untill we got a Panasonic Viera plasma tv.
Now the stb changes channels, displays subtitles, brings the interactive screen up etc of its own accord!
We had an V engineer out, who informed us it was the tv emitting signals on the same frequency as our Pace stb & a Samsung stb would eliminate our problems, as it ops on a different frequency & they would source us one if the stb continued to have the problems.
Does this sound about right to you guys?
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06-04-2008, 14:22
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#2
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Dipper of Chickens
Join Date: Jan 2004
Location: The Wirral CH43
Services: VIP
Posts: 670
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Re: Problem with stb
Well I've heard tales of energy saving light bulbs doing something similar, so it's plausible.
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06-04-2008, 14:22
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#3
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,017
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Re: Problem with stb
Yep.
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"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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06-05-2008, 19:08
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#4
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cf.member
Join Date: Feb 2008
Location: Wakefield
Services: VM 20 meg broadband
VM xl tv
VM Phone
Posts: 4
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Re: Problem with stb
Thanks for the replies.
VM been today & swapped boxes, we now have a new samsung box ;-)
Much faster than the Pace box & so far no more menu's popping up.
Was looking through the techy menu & it has a part that is labeled credit & it says £105.00
What is this bit for?
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06-05-2008, 19:17
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#5
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stringy
Join Date: Jun 2003
Location: Cleethorpes
Age: 55
Services: VM XLplus
Posts: 15,068
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Re: Problem with stb
Quote:
Originally Posted by Wicked Wizard
Thanks for the replies.
Was looking through the techy menu & it has a part that is labeled credit & it says £105.00
What is this bit for?
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It is the amount you are 'allowed' to spend on premium content, such as filmflex, in a month. It gets re-set when you pay your bill.
I believe it is there to stop subscribers (or their family ... ) running up too large a bill 
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Gaz
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07-05-2008, 14:39
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#6
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cf.member
Join Date: May 2008
Posts: 2
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Re: Problem with stb
Hi i switched on my set top box about 30mins ago and it continuously runs through a sequence.
its says eaas, err4, lait, ldpd, pace, ntl, not in this order, it also runs through every channel really quickly with the three led lights flashing beside the numbers.
have tried switching it on and off, it is an ntl pace box. i read somewhere that it maybe updating and to leave it for a while??
help help help
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07-05-2008, 14:47
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#7
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,017
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Re: Problem with stb
It is likely that the box has died. Virgin don't generally do updates in the afternoon, and, AFAIK, haven't upgraded their software on any box in at least a month.
Also, I believe err4 is displayed when the memory in the box is faulty.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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10-05-2008, 23:57
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#8
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cf.mega poster
Join Date: Jul 2007
Location: South Yorkshire
Age: 24
Posts: 1,200
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Re: Problem with stb
Quote:
Originally Posted by Wicked Wizard
Hi all
We have virgin media tv through a pace stb.
No problems untill we got a Panasonic Viera plasma tv.
Now the stb changes channels, displays subtitles, brings the interactive screen up etc of its own accord!
We had an V engineer out, who informed us it was the tv emitting signals on the same frequency as our Pace stb & a Samsung stb would eliminate our problems, as it ops on a different frequency & they would source us one if the stb continued to have the problems.
Does this sound about right to you guys?
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it may not fix the problem tho cuz my old remote for my Pace (which i no longer have) receiver works with my Samsung one.
---------- Post added at 23:57 ---------- Previous post was at 23:56 ----------
Quote:
Originally Posted by Stuart C
It is likely that the box has died. Virgin don't generally do updates in the afternoon, and, AFAIK, haven't upgraded their software on any box in at least a month.
Also, I believe err4 is displayed when the memory in the box is faulty.
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they updated mine in the early hours a couple of weeks ago.
---------- Post added at 23:57 ---------- Previous post was at 23:57 ----------
Quote:
Originally Posted by homealone
It is the amount you are 'allowed' to spend on premium content, such as filmflex, in a month. It gets re-set when you pay your bill.
I believe it is there to stop subscribers (or their family ... ) running up too large a bill |
yes thats what its for.
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